Swaraj Mahadik
Mumbai
Summary
Dynamic Solution Engineering Manager with 7+ years' experience in Presales and Key Accounts. Expertise in software development, offering a deep understanding of the product and development lifecycle. Proven ability to design, develop, and deploy successful software solutions that meet customer needs. Strong background in developing, growing, and retaining key accounts for a wide range of organizations.
Overview
8
8
years of professional experience
Work History
Solutions Engineer, Manager, Pre Sales
Zaggle Ocean Prepaid Services Pvt Ltd
Mumbai
11.2023 - Current
- Achieved monthly recurring revenue exceeding 100k with a 60% conversion rate.
- Facilitated onboarding of additional staff
- Maintained up-to-date knowledge of software development trends and technologies.
- Coordinated various projects simultaneously, ensuring timely completion
- Configured systems according to customer requirements while adhering to industry best practices.
- Analyzed system performance metrics to identify areas of improvement.
- Coordinated efforts between developers, testers, designers, product managers, and other personnel involved in the delivery cycle.
- Designed tools and scripts to provide support to projects as per requirements.
- Performed technical assessments and prepared documents as per customer specifications.
Senior BDP - Key Accounts
Pinelabs
Mumbai
07.2022 - 11.2023
- Developed tailored solutions for each key account to address their specific needs, fostering long-term partnerships.
- Built relationships with customers and community to promote long-term business growth.
- Align with banking partners to run various cashback, instant discount, and EMI offers. Increase UPI volumes, TID penetrations, customer retention, and revenue realization were one of the key KPIs, apart from POS deployments KPI.
- Effective increase in UPI volumes month on month by 60 percent on the deployed POS, with additional POS deployments of 250 devices in a quarter, surpassing the targets by 100%.
Senior Key Account Manager
Gocomet
Mumbai
08.2020 - 06.2022
- Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
- Provided servicing, management, and retention of Corporate and MSME's accounts worth over $100,000 annually.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs. Leveraged strategic planning to penetrate key accounts.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prioritized tasks and projects to meet tight deadlines. Was instrumental in creating new processes at GOCOMET and trained teams at a cross-functional level. KAM departmental SOP is one of the major achievements.
- Handled majorly Global accounts from all regions. Majorly USA and Europe. Supported sales and reporting for large and medium-sized accounts.
Key Account Manager
Happay - Business Expense Management
Mumbai
03.2017 - 04.2020
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions. Leveraged strategic planning to penetrate key accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Facilitated cross-selling through relationship-building and understanding customer needs
- Crafted tailored proposals to showcase company's offerings
- Streamlined workflows between sales and other departments
- Generated monthly recurring revenue exceeding MRR 150K with a portfolio of 70+ accounts.
Education
MBA - Marketing
Institute of Management Technology
Nagpur03.2017
Bachelors of Engineering - Electronics And Telecommunication
University of Mumbai
Mumbai, India04.2014
Skills
- Strategic Consultative Selling
- Account retention
- Key Account Management
- Effective Task Prioritization
- CRM software proficiency
- Proposal Development
Accomplishments
- Global Exposure : APAC, USA, Europe and India Annual Revenue : USD 100000 +
- Felicitated with title "Mr. Perfect" for work perfection and CRM management. Brand handled : KFC, Piramal, Club Mahindra Holidays, DHL, Chevron Oronite, Borosil, Reliance Big Entertainment, Dechra and many more.
- Appreciated by CSO for the exceptional achievement to deliver expense solution to Yokohama, Ponshankar Agencies and sales process development, Internal team building in Zaggle.
- Promoted to Senior KAM role in Gocomet. Handled a team of 2-3 KAM and CSM.
- Solutions Projects WIP: Big Basket, Reliance, Lodha, Sapphire Foods, ABFRL, Pidilite.
Languages
English
First Language
Affiliations
- Felicitated with title "Mr. Perfect" for work perfection and CRM management.
- Zealance Award - Going The Extra Mile
Timeline
Solutions Engineer, Manager, Pre Sales
Zaggle Ocean Prepaid Services Pvt Ltd
11.2023 - Current
Senior BDP - Key Accounts
Pinelabs
07.2022 - 11.2023
Senior Key Account Manager
Gocomet
08.2020 - 06.2022
Key Account Manager
Happay - Business Expense Management
03.2017 - 04.2020
MBA - Marketing
Institute of Management Technology
Bachelors of Engineering - Electronics And Telecommunication
University of Mumbai
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