Swati Chavan
Summary
Responsible for completing confidential background investigations of applicants under consideration for hire by various contracted employers; gathering, compiling and analyzing relevant facts. Conduct security and pre-employment background investigations to determine the suitability and qualifications of individuals based on contract requirements
Overview
10
10
years of professional experience
Work History
Consultant
KPMG Assurance And Consulting Services LLP
01.2022 - 03.2024
- Responding to client inquiries in a timely and professional manner.
- Regularly interacting with clients through telephone calls, email communications
- Training and providing overall guidance to client service employees.
- The Verifications Specialist - Call Centre Representative will use telephone, email,
and fax to communicate with employers, schools, state boards, and online databases to verify current and previous employment,education, professional licenses, certifications a n d references for our clients as a part of their pre-employment screening process. - Maintaining an accurate record of all existing and potential clients.
Lead Associate
Integrity Verification Services Pvt Ltd
03.2019 - 10.2021
- Profile Verification of Employee Details Over Phone Calls and Mails with Respective HR.
- MIS Preparation and updating for the Number of Cases Processed During the Day
- Maintain effective record keeping for all calls handled.
- Ensure all verification's sent out are followed up on in a timely manner.
- Maintenance and Updating of Log Files On Daily Basis.
- Preparations of Process document for employment verifications process and reference verifications process as per client requirements.
- Maintain a Good Quality. Guarantee daily, weekly and monthly goals are met. Updating pending and high ageing cases with respective CAM.
Team Leader
Topsgrup Investigations Pvt. Ltd
08.2017 - 03.2019
- Job Profile Handling Employment Team.
- Responsible for Timely Reporting of Allocation status.
- Preparing Daily MIS Analysis and data Generation.
- Investigation of Ex-Employment and Reference Verification as we all ID proofs verification.
- Checking documents of the candidate for verification.
Lead Consultant
Phoenix Info Quest Pvt. Ltd
02.2017 - 08.2017
- Co-ordination with Client. Investigation of Ex-Employment, Address Verification and Criminal Verification.
- Daily basis MIS updating. Responding to client inquiries in a timely and professional manner.
- Regularly interacting with clients through telephone calls, email communications.
Senior Operation Executive
Topsgrup Risk Intelligence Pvt. Ltd
11.2013 - 02.2017
- Verify employment, education, and other references by contacting the proper sources with a quick turnaround.
- Obtain verification information via phone, fax, mail, etc. Make 70+ phone calls daily with excellent phone skills and professional demeanor.
- Research and retrieve information provided using various websites.
- Locate information and documents quickly and accurately in accordance with applicable laws and procedures.
- Perform other duties and responsibilities as assigned.
Education
Bachelor of Commerce -
Jashbhai Maganbhai Patel College of Commerce
Mumbai, India03.2013
Higher Secondary School ( HSC) -
Sanskardham Vidyalaya
Mumbai, India03.2010
Secondary School Certificate -
A. B Goregaonkar English School
Mumbai, India03.2008
Skills
- Background Checks
- Open enrollment coordination
- Clerical Support
- Mail handling
- Report Generation
- Generating Reports
- Personnel Documentation Verification
- Processing Grievance Documentation
Languages
English
Hindi
Marathi
Timeline
Consultant
KPMG Assurance And Consulting Services LLP
01.2022 - 03.2024
Lead Associate
Integrity Verification Services Pvt Ltd
03.2019 - 10.2021
Team Leader
Topsgrup Investigations Pvt. Ltd
08.2017 - 03.2019
Lead Consultant
Phoenix Info Quest Pvt. Ltd
02.2017 - 08.2017
Senior Operation Executive
Topsgrup Risk Intelligence Pvt. Ltd
11.2013 - 02.2017
Bachelor of Commerce -
Jashbhai Maganbhai Patel College of Commerce
Higher Secondary School ( HSC) -
Sanskardham Vidyalaya
Secondary School Certificate -
A. B Goregaonkar English School
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