Swati Deshmukh
Clinic Manager
Pune
Summary
Accomplished Clinic Manager with a proven track record at Oliva Skin and Hair Clinic, enhancing operational efficiency and patient care quality. Skilled in clinical management and administrative leadership, demonstrated through improved patient satisfaction and streamlined operations. Excelled in fostering a positive work environment and implementing cost-saving strategies, showcasing both hard and soft skills without relying on numerical data. Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 14 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Oliva Skin and Hair Clinic
06.2021 - Current
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Store Manager
Mountain Valley Spring India (Forest Essentials)
09.2018 - 05.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Clinic Operations Manager
Advanced Beauty & Cosmetic Clinic
12.2017 - 02.2018
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
Assistant Clinic Manager
Kaya Skin Clinic
12.2015 - 03.2017
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- .Contributed positively to the workplace culture by promoting teamwork, collaboration, and respect among employees.
- Managed clinic budget, reducing unnecessary expenses while prioritizing essential resources for optimal patient care.
- Boosted employee morale and retention through regular team-building activities, open communication channels, and recognition programs.
- Acted as liaison between upper management and clinical staff reporting updates and concerns to ensure seamless communication.
Assistant Manager
Enrich Salon
04.2013 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Client Co-ordinator
Kaya Skin Clinic
12.2007 - 03.2013
- Streamlined scheduling process, reducing wait times for client appointments.
- Implemented feedback system that led to service improvements based on client suggestions.
- Organized client appreciation events, strengthening client relationships.
- Led development of client portal, improving clients' ability to manage their accounts online.
Education
Bachelor of Commerce -
Alagappa University
04.2001 -
Skills
Clinical management
Operations Management
Patient Care Coordination
Administrative Leadership
Timeline
Clinic Manager
Oliva Skin and Hair Clinic
06.2021 - Current
Store Manager
Mountain Valley Spring India (Forest Essentials)
09.2018 - 05.2021
Clinic Operations Manager
Advanced Beauty & Cosmetic Clinic
12.2017 - 02.2018
Assistant Clinic Manager
Kaya Skin Clinic
12.2015 - 03.2017
Assistant Manager
Enrich Salon
04.2013 - 06.2015
Client Co-ordinator
Kaya Skin Clinic
12.2007 - 03.2013
Bachelor of Commerce -
Alagappa University
04.2001 -
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