Swati D. Yamgar

• Handled the store communication profile by ensuring all communications were sent to stores within prescribed timelines, and maintaining accurate communication trackers.
• Oversaw KPI closure pendency for GUJ, MP, CG, RAJ, DEL NCR, and PUN regions, ensuring adherence to organizational standards.
• Utilized RRA Insight for report generation, and SAP for root cause analysis (RCA). Prepared and maintained reports for IT, Facility Management, Cash and Banking, Distribution and Logistics, and SLP to support business operations and decision-making.
• Handled KPIs including DSD Open GRIR Pendency, DSD Open Scroll Pendency, Store Inter-server Trends Pendency, Store Inter-server Digital Pendency, Inter-server IT Spare Pendency, SLOC Pendency (2997, 2999, 2994, 3005, & 3996), and SIT KPIs (DC to Store, Store to Store, Store GRDC), and performing RCA to drive store performance improvement.
• Managed vendor queries for DSD GRN pendency, and coordinated with stores to ensure timely resolution, strengthening vendor management support.
• Monitored and tracked off-the-shelf product cases to ensure swift resolution.
• Managed JioMart customer complaint resolution for COD orders, driving faster issue closure, and enhancing customer satisfaction.
• Value Format Business Operation Center – Store Operation and Coordination.

Job Profile:

• Reliance Retail Supply Chain (Replenishment Department)
• Worked in the replenishment team, creating and managing Purchase Orders (POs) to support smooth supply chain operations.

Job Profile:

• Value Format – Master Data Management.
• Worked in the MDM team, handling call closures related to pricing issues, MRP maintenance, and item-not-found cases.

• Processed sales and purchase invoice entries with accuracy and timeliness.
• Managed banking entries and reconciled statements to ensure financial accuracy.
• Performed ledger scrutiny to maintain compliance and transparency in accounts.
• Assisted in preparation of Profit & Loss statements and Balance Sheets for individuals and partnership firms.