SWATI GUJAR
Thane
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
Work History
Grooming and Personality Development Trainer
Amigo Academy
Mumbai
08.2024 - 11.2024
- Facilitated group discussions with students to promote active engagement in learning activities.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Encouraged open communication among students by facilitating conversations around relevant topics related to course material.
Senior Cabin Crew Member
Indigo Airlines
Mumbai, India
08.2018 - 11.2023
- "Experienced Senior Cabin Crew Attendant with six years of dedicated service in the aviation industry.
- Proven track record of delivering exceptional customer service, ensuring passenger safety, and managing inflight operations with professionalism and efficiency.
- Skilled in leading cabin crew teams, handling emergencies with calmness, and consistently exceeding passenger expectations. Certified in emergency procedures and trained in conflict resolution.
- Recognized for outstanding performance and recipient of multiple awards for excellence in service.
- Committed to upholding the highest standards of safety, comfort, and hospitality onboard."
Customer Care Executive
Bird Worldwide Flight Services
Mumbai, India
11.2016 - 07.2018
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
HSC - Commerce
Radhikabai Dattameghe College
Navi Mumbai02.2017
Skills
- Leadership and Team Management
- Customer Service Excellence
- Problem-Solving and Conflict Resolution
- Multitasking and Time Management
- Attention to Detail
Timeline
Grooming and Personality Development Trainer
Amigo Academy
08.2024 - 11.2024
Senior Cabin Crew Member
Indigo Airlines
08.2018 - 11.2023
Customer Care Executive
Bird Worldwide Flight Services
11.2016 - 07.2018
HSC - Commerce
Radhikabai Dattameghe College
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