Swapnil Bhusane
Assistant Manager-Terminal Operations. (Adani)
Mumbai
Summary
Graduate of Mumbai University with a Diploma in Aviation and Hospitality Management, offering 19 years of extensive experience in the aviation industry. Expertise includes non-scheduled and charter flight operations, VIP movements, medical flights, terminal operations, and inventory management. Proven track record of ensuring seamless operations and exceptional service delivery in high-pressure environments. Committed to leveraging industry knowledge to enhance operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Asst Manager-Terminal Operations/Inventory
MUMBAI INTL AIRPORT LTD. (ADANI)
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Getting the reserved lounge cleaned and kept ready well before the VIP movement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Motivated, trained, and disciplined employees to maximize performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sr Executive/Asst Manager-Flight Operations.
CORPORATE AVIATION TERMINAL .(GVK)
02.2011 - 08.2022
- Charter/Non schedule flight operations.
- Handling of VIP, CIP, Medical, Live organ, Human remains, Repatriation, Tech halt flights.
- Pre-Post flight documentation.
- Preparing crew passenger flight documents, flight folder.
- Obtaining clearances from Immigration, custom, AIU, Health, ATC.
- Timely coordination with the ground handling agency about the flight movements, so they can be prepared accordingly.
- Coordinating with catering agency for on time delivery.
- Coordinating with fueller to avoid any delay.
Flight operations executive
UNIVERSAL AVIATION
11.2010 - 01.2011
- Handling of Non schedule flights like: VIP, CIP, Medical, Live organ O/B, etc.
- Coordinating for Fuel, catering, ground support, etc.
- Preparing Crew, passengers flight documents like: General declaration, Manifest, boarding cards, flight plans, weather reports, etc.
- Ramp monitoring.
- Managed daily flight operations for optimal safety and customer satisfaction, implementing new procedures when necessary.
Customer Service Representative
WNS Global Services-Travelocity.com
08.2010 - 11.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Flight Operations Coordinator
Bharat Forge Ltd, Pune, Mundhwa
08.2008 - 08.2010
- Developed strong relationships with air traffic control authorities, fostering effective communication channels for smooth operations.
- Proactively identified potential risks or delays in flight operations, implementing mitigation strategies to minimize disruptions.
- Delivered exceptional customer service through proactive issue resolution and prompt responses to inquiries from passengers or crew members.
- Collaborated closely with external vendors for efficient management of catering services, ground handling support, and other essential resources.
- Played an instrumental role in planning and executing special charter flights for high-profile clients, ensuring seamless coordination of all flight-related aspects.
- Liaised with maintenance teams to minimize aircraft downtime, ensuring timely repairs and preventive maintenance checks.
- Maintained thorough documentation of all flight-related data, consistently updating records for accuracy and completeness.
- Coordinated with various departments to ensure seamless execution of flight plans and adherence to safety regulations.
- Assisted in the development of operational procedures, ensuring compliance with industry standards and best practices.
- Coordinated with various agencies and obtained permissions for helicopter movement.
- Coordinated ground support equipment, reducing turnaround times for aircraft servicing and refueling operations.
Flight Operations Executive
Cambata Aviation
10.2006 - 08.2008
- Handling of non-scheduled flight operations.
- Filling the flight plan in ATC, making the RNFC payment, and obtaining clearance.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Coordination for catering, fueling, and ground support for on-time performance.
- Preparing of arrival, departure flight documents.
- Requesting and collecting Met folder for crew before departure.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Passenger Service Executive
Spanco Telesystems & Solutions, Air India Reservations.
03.2006 - 10.2006
- Attending inbound calls from UK, USA, and Canada passengers.
- Retrieve passenger booking through PNR, and make necessary changes as per the passenger's request.
- Wrap up the call as early as possible after making the necessary changes in the PNR to reduce the number of calls waiting.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- A quick wrap-up of the call will reduce the call waiting time during heavy call flow.
Education
Diploma - Aviation & Hospitality Management
AIR HOSTESS ACADEMY AHA
01.2006
B.Com - undefined
VARTAK COLLEGE MUMBAI UNIVERSITY
01.2005
S.S.C - undefined
MOTHER MARRY'S HIGH SCHOOL MAHARASHTRA STATE BOARD
01.1999
No Degree -
Siddharth College, Mumbai
Mumbai, India 04.2001 -
Skills
- Operations management
- Team leadership
- Cost reduction
- Problem-solving
- Decision-making
- Customer service
- Adaptability and flexibility
- Multitasking and organization
Interests
Photography, Acting, Cricket, Taking care of stray animals
Timeline
Asst Manager-Terminal Operations/Inventory
MUMBAI INTL AIRPORT LTD. (ADANI)
08.2022 - Current
Sr Executive/Asst Manager-Flight Operations.
CORPORATE AVIATION TERMINAL .(GVK)
02.2011 - 08.2022
Flight operations executive
UNIVERSAL AVIATION
11.2010 - 01.2011
Customer Service Representative
WNS Global Services-Travelocity.com
08.2010 - 11.2010
Flight Operations Coordinator
Bharat Forge Ltd, Pune, Mundhwa
08.2008 - 08.2010
Flight Operations Executive
Cambata Aviation
10.2006 - 08.2008
Passenger Service Executive
Spanco Telesystems & Solutions, Air India Reservations.
03.2006 - 10.2006
No Degree -
Siddharth College, Mumbai
04.2001 -
B.Com - undefined
VARTAK COLLEGE MUMBAI UNIVERSITY
S.S.C - undefined
MOTHER MARRY'S HIGH SCHOOL MAHARASHTRA STATE BOARD
Diploma - Aviation & Hospitality Management
AIR HOSTESS ACADEMY AHA