Sybil Anand

Handling During travel concerns and queries for customers having package reservations (Flights, Hotels, Car Rental, Excursions) using GDS to look for alternate flight options in case of any airline schedule changes . Our brands include Apple Vacations, United Vacations, Cheap Caribbean Vacations, Southwest Vacations, Beachbound vacations.

Upskilled to Pre Travel team wherein we handles pre travel concerns and new bookings related to modifications, cancellations.

Currently handling both During Travel and Pre Travel concerns for our customers

• Answering phone calls and giving information to passengers as per their travel plans
• Using the airline's computer system (Amadeus, Sabre, Farelogix) for checking flights, fares, and new updates
• Handling questions, complaints, and inquiries from customers politely and discreetly
• Instructing customers on using the company website (EXPEDIA, CheapTickets, ORBITZ, HOTWIRE) and mobile application for information
• Taking customers' information and feeding it to the computer systems and making reservations
• Made alternate arrangements for passengers owing to flight cancellations and processed refunds as required, also for hotel reservations and car rentals.

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