Tanaya Dilip Kamthe

Client - Dynamix Group

Type of Project -Hypercare and Support

• Handling Tickets on Day-to-Day business and Interacting with the client.
• Provided on call support and resolved L1 tickets
• Responsible for resolving the cases.
• Involved in preparation of Functional Specifications.
• Worked on developments like milestone in a sales order through WBS mapping with PS module consultants & for interest to be get calculated in the systems for raised demands with FI module integration.

Client - Kohinoor Group

Type of Project -Hypercare and Support

• Developed custom solutions based upon clients' strict requirements.
• Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
• Worked on SFDC-CPI-SAP integration. Prepared Functional specification in order to create artifacts in CPI.
• Prepared project management plans & delivered issues successfully on sprint basis.
• Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
• Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.

Client - Ras Al Khaimah Public Service Department (UAE)

Type of Project -Hypercare and Support

• Prepared a functional specifications on third party KIOSK integration in order to get API to get consume.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Worked with FI consultant in order to compress process construction and demolition process.
• Configured MAT's and developed a TMG in order to get auto population of sales order once notification got created in the system.
• Provided on call support and resolved L1 & L2 tickets.
• Supported technical team to understand process in order to create a dashboard.
• Managed client relationships through regular check-ins and updates on project progress.

Client - United Phosporous Limited, Mumbai

Type of Project -Support

• Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
• Managed the preparation and maintenance of project documentation, including functional specifications, process flows, and user guides.
• Collaborated with stakeholders during the UAT phase to ensure the developed solutions met business requirements, recorded feedback, and supported issue resolution.
  

Client - Tahweel Holding and Conversions, Saudi Arabia

Type of Project -Hyper care and Support

• Being a part of project team and implementing new functionalities to value add to business. ·
• Working on Change Request and enhancements and variant configuration. ·
• Pricing Procedure Determination and maintenance.
• Handling Tickets on Day-to-Day business and Interacting with the client. Interactions with cross Functional consultants.
• Responsible for resolving the cases.
• Handling Tickets on Day-to-Day business, interacting with stakeholders and resolved the issue within SLA's. Monitored daily jobs and fixing any issues related to functional.
• Provided on call support and resolved L1 ticket.
• Analyzing complex SAP functional issues and preparing solutions for permanent fix.
• Involved in preparation of Functional Specifications, review of Routines & User Exits, Preparing Training Material, and Documentation.
• Handling small enhancements for bug fixes.
• Configured new Loading points, Shipping points and Route Determination based on changing business requirements.

Client - Baramati Agro Limited

Type of Project - Support

• SIT testing for 4 phases.
• Updating tickets status through solution manager and resolving the issues.
• Prepare the testing documents and share the results. Testing various scenarios of SD.
• Working on small enhancements and RICEFs.
• Handling L2 and L3 level issues on daily basis.
• Involved in UAT phase for company code roll out configuration

Client - Morde Foods,Manchar

Type of Project - Support

• Handling Day to day sales issues.
• Solving L1 tickets on daily basis.
• Major part of testing for various SD processes. · Preparing end user manuals.
• Creation of enterprise structure and its assignment in SD module.
• Configured output type, access sequence, output determination procedure, and worked on account determination procedure and account keys.
• Configured credit & debit memo process for order to billing process.
• Involved in maintaining customer and material master data.

Client - AGC Blackbox, USA

Type of Project - Support

• Collaborated on mapping SD business processes through detailed documentation using SAP's Enable Now (SEN) tool.
• Ensured workflows were accurately captured to align system configuration with business objectives, enhancing traceability and compliance.
• Conducted comprehensive training sessions for end users to support effective adoption of SAP solutions.
• Developed user-friendly learning materials and walkthroughs to reinforce system understanding and improve operational efficiency.
  
  

• Managing resource forecast or creating resource capacity plan. This will help in understanding availability of various resources for organizational projects.
• Enable capture of project requests and ensure each of those requests have enough relevant information that can aid in assessment of that project.
• Maintaining updated status of projects that are underway and those that have requests pending review Implement prioritization and scoring models for better assessment of requests that should be approved Task Creation ,Distribution and Explanation to Developers.
• Service clients daily by providing consulting support for
  installation of company software, Documenting and
  troubleshooting Client's software issues.
• Service Administration.
• Works with development department in testing and
  implementing new product features Provide User Support and Respond to Queries.
• Analyze and solve customer issue related to data and process. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked on Solution Manager Ticketing Tool.
  Created tickets in SOLMAN.
• Assignment of tickets to consultants on daily basis.
• Worked on Solution Manager Ticketing Tool. Created tickets in SOLMAN.
• Assignment of tickets to consultants on daily basis.