Vinod Dhawalgi
.
Pune
Summary
To achieve meaningful employment with a company as a Professional, which will allow me to address and solve company's needs, by applying mine knowledge & experience, and thus accomplishing deadline driven projects. Want to take active role in the growth and development of the organization through dedication and hard work. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
Work History
Specialist Player Experience Interaction
Ubisoft
10.2022 - Current
- Experienced in engaging with players, ensuring seamless and satisfying user experience.
- Strong troubleshooting skills for resolving in-game and technical issues efficiently.
- Knowledgeable about gaming trends and player behavior, enabling personalized support.
- Focused on improving player satisfaction through clear communication and problem-solving.
- Passionate about gaming culture and delivering personalized assistance.
- Trained extensively 2-3 hours per week for upcoming competitions to perform at top-level.
Customer Support Associate
Amazon Development Center India Pvt Ltd
09.2018 - 10.2022
- Answer incoming chat and emails in efficient manner, Follow company communication procedures, policies, and guidelines at all times
- Identify customer questions, concerns, and overall needs
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Redirect customers to appropriate teams and/or departments as needed
- Resolves product, services, account problems by clarifying customer's complaint; determining cause of problem using multiple tools provided; selecting and explaining best solution to solve problem; expediting correction, adjustment in price if needed; following up to ensure resolution
- Training and leading agents on how to improve customer interactions
- Provided support to cross skilled agents
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Resolved escalated customer questions, issues and complaints.
Education
B.Com -
BAMU University
06.2018 - 05.2021
H.S.C -
Sarasvati Bhuvan College
06.2014 - 05.2016
S.S.C -
St. Lawrence High School
Aurangabad 06.1995 - 05.2008
Skills
Communication
Customer Service - focused
Mentoring
Decisive problem Solver
Attention to details
Hard worker Self-Motivated, Friendly person
Quality Assessment
Personal Information
- Father's Name: Siddayya Basayya Dhawalgi
- Mother's Name: Eramma Siddayya Dhawalgi
- Date of Birth: 06/16/92
- Nationality: Indian
Languages
English, Hindi
Other Qualifications
Certificate in Advanced Diploma in Computer Application
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Specialist Player Experience Interaction
Ubisoft
10.2022 - Current
Customer Support Associate
Amazon Development Center India Pvt Ltd
09.2018 - 10.2022
B.Com -
BAMU University
06.2018 - 05.2021
H.S.C -
Sarasvati Bhuvan College
06.2014 - 05.2016
S.S.C -
St. Lawrence High School
06.1995 - 05.2008
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