Tanmoy Bhowmick
Customer Support Specialist-II
Pune
Summary
Detail-oriented and performance-driven professional with 3+ years in insurance operations, currently leading process efficiency and service quality initiatives at Allstate India. Known for driving customer satisfaction through thoughtful problem-solving, data-backed decisions, and strong collaboration across teams. Experienced in maintaining high standards of accuracy, compliance, and reporting while actively contributing to team training and operational improvements. Recognized for consistently delivering results, with a keen eye for identifying potential risks and supporting mitigation strategies in dynamic work environments.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Senior Operations Associate
Allstate India
04.2022 - Current
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
- Proposed 5 process enhancements, increasing team productivity by 12% within 6 months
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Tracked customer payments, ensuring zero delays across 50+ transactions monthly,
- Maintained 100% document accuracy in the claim system, managing 80+ files daily.
- Generated daily work reports detailing findings and recommendations.
- Sustained overall safe work environment with employee training programs and enforcement of safety procedures.
- Audit of Claims Processed by Team Members.
- Identify and escalate suspicious claims for further investigation.
- Ensure all necessary documents are accurately filed and maintained in the claims system.
- Analyzing the auto insurance claims thoroughly and close claim if needed.
- Consistently performing claims without hampering efficiency and achieving 100% quality.
- Responding customer emails according to their requirement and perform corrective action.
Education
MBA - Marketing
Chitkara Business School
Rajpura, India 04.2001 -
Bachelor of Commerce - Finance And Marketing
Himachal Pradesh University
Kandaghat, India 04.2001 -
High School Diploma -
Govt. Senior Secondary School Kandaghat
Kandaghat, India 04.2001 -
Secondary School Certificate (SSC) -
Govt. Senior Secondary School Kandaghat
Kandaghat, India 04.2001 -
Skills
Workload prioritization
Risk management
Scheduling and planning
Lean Six Sigma
Team support
Process improvement
Problem-solving
Microsoft Excel
Microsoft Powerpoint
Internships
Sales Associate at AIESEC (Feb 2021- Feb 2022)
- Product Promotion & Outreach
- Internship Experience Management
- Application Process Assistance
- Partnership & Stakeholder Coordination
Marketing And Business Development at TalentServe (May2021- July 2021)
- Lead generation & Outreach
- Email Marketing Campaigns
- Digital Marketing Strategies
- Market Research & Analysis
- Lead Generation & Conversion
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
04-2024
Senior Operations Associate
Allstate India
04.2022 - Current
Advance Diploma in Tally ERP9
12-2019
Advance Diploma in Computer Application
06-2017
MBA - Marketing
Chitkara Business School
04.2001 -
Bachelor of Commerce - Finance And Marketing
Himachal Pradesh University
04.2001 -
High School Diploma -
Govt. Senior Secondary School Kandaghat
04.2001 -
Secondary School Certificate (SSC) -
Govt. Senior Secondary School Kandaghat
04.2001 -
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