Tanvi Dalvi
Analyst
Mumbai
Summary
With a successful track record spanning 4 years, a seasoned Business Analyst excelling in understanding business and systems requirements, conducting user acceptance testing, and delivering effective end-user training. Expertise lies in leveraging past experiences to make informed decisions that drive business success.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
3
3
Certifications
Work History
Business Analyst
Suryoday Small Finance Bank
01.2023 - Current
- Engaged as a Business Analyst handling critical bank wide tech projects
- Currently working on LOS journey for Home Loan, Two-Wheeler, Micro Housing Loan and MSME Loans
- Performing UAT, creating Business Requirement Documents
- Utilizing project management skills along with data analytics and testing services for Tech Applications
- Liaising with stakeholders for requirement gathering and creating functional and non-functional requirement for system implementation
- Identifying gaps in existing business processes and suggesting ways to improve systems to provide with a robust and holistic tech solution
- Tracking the project timelines and ensuring projects are delivered as per committed timelines
Software Test Engineer
LHIT Services
04.2021 - 12.2022
- Experience in executing the Test cases manually and raising defects using bug logging tool Jira
- Project Co-ordination
- Testing Adobe Products, Creating Test cases, Bug logging using Jira Project Management tool
Technical Advisor Level 1
Concentrix
01.2020 - 05.2021
- Provide technical support to clients regarding hardware and software utilization, installation for Hp products
- Technical profile
- Troubleshooting and fixing Customer issues related to laptops/desktops and other Manufacturer provided Hardware
- Upselling included
- Answering all technical queries for customers
Desk Advisor
Connector Solutions
08.2018 - 01.2020
- Have worked in target specific work and have achieved it
- Different KRA had to be achieved such as Cycle time / Customer support / Troubleshooting connectivity problems related to modems and routers purchased from the store / Sales related queries regarding Hardware peripherals like Modem, Routers, Cables, Connectors, Ports, Motherboard
Education
SSC -
Fr. Agnels Multipurpose High School
Vashi, MaharashtraDiploma - COMPUTER TECHNOLOGY
BHARATI VIDYAPEEETH INSTITUTE OF TECHNOLOGY
B.E - Computer Engineering
Lokmanya Tilak College of Engineering
Skills
Data-Driven Decision Making
Project Management
Proficient in Excel
Problem-solving
Project Requirements Documentation
Analytical thinking
Decision-making
Stakeholder Engagement
Business process improvement
Project management
Certification
Ethical Hacking using Linux
Timeline
Business Analyst
Suryoday Small Finance Bank
01.2023 - Current
Software Test Engineer
LHIT Services
04.2021 - 12.2022
Technical Advisor Level 1
Concentrix
01.2020 - 05.2021
Desk Advisor
Connector Solutions
08.2018 - 01.2020
Diploma - COMPUTER TECHNOLOGY
BHARATI VIDYAPEEETH INSTITUTE OF TECHNOLOGY
B.E - Computer Engineering
Lokmanya Tilak College of Engineering
SSC -
Fr. Agnels Multipurpose High School
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