Tanvi Kashyap
Pune
Summary
Team Manager with a experience of 14 years in Travel hospitality sales , Customer Service and operations,experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Operations Team Manager
Amazon
07.2020 - Current
- People Management ( leading a span of 80 )
- Responsible for the overall direction , performance management , coordination and evaluation of the team
- Calendar Management.
- Calendarise connects with leadership and stake holders.
- Achieving Targets / Managing productivity for the team
- Managing day to day activities of the team and ensure compliance issues are in place , taking team huddle ,develop associate skill set – process wise and personal development
- Ensuring customer satisfaction
- Carrying out supervisory responsibilities including interviewing , training , motivating employees , planning , assigning and directing work , rewarding and disciplining employees
- Maintaining daily team reports , weekly and monthly MTD
- Leading site level initiatives , primary owner of functional responsibility that impact the overall site like performance , related pay , transportation etc and with other sites in network
- Leading engagement activities at site level.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
Business Development Manager - MICE
Trip Navigator
09.2019 - 03.2020
- Reached out to potential customers via telephone, email, and in-person inquiry.
- Generate leads for Mice
- Managed a diverse portfolio of accounts ( bfsi , small unit business ) consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Handling Group enquiries for travel.
- Collaborate closely with internal teams to customize requirements of the clients .
- Travel Tickets and arranging visas.
- Achieving Targets / Managing productivity
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Preparing Profit and Loss statement for all Bookings
- Maintaining daily DSR / BIP
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
Deputy Manager
Cox and Kings
08.2018 - 08.2019
- Monitoring Bookings – FIT / GIT
- Sales on all verticals -International voice, visa assistance, flight bookings
- Handle International/Local hotel bookings
- Appointing staff
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Approved regular payroll submissions for employees.
- To achieve weekly/monthly targets
- To plan marketing activities for generating business
- Handling invoices , receipts and issuing accounts documents to the customers
- Interviewed, performed background checks, hired, and trained associates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Calendar meetings for leadership with stake holders and client and following up on the same.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Cox and Kings
08.2012 - 08.2017
- Monitoring Bookings – FIT / GIT
- Sales on all verticals -International
- Handle International/Local hotel bookings
- Appointing staff
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Approved regular payroll submissions for employees.
- To achieve weekly/monthly targets
- To plan marketing activities for generating business
- Ensuring Customer Satisfaction
- Handling closed groups / Mice enquiries
- Handling invoices , receipts and issuing accounts documents to the customers
- Issuing salaries to the FRN staff
- Managing petty cash for the complete frn
- Co-ordination with sellers/suppliers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Travel Consultant
Omeir Holidays L.L.C – ABU DHABI
06.2011 - 07.2012
- Implant for Mubadala development (hotel booking department) in Abu Dhabi
- Handle International/Local hotel bookings , communicating with sellers /suppliers
- Prepare invoices for billing purposes
- Handled FIT packages for corporate
- Flight bookings visa services.
Sr. Executive
S.O.T.C
02.2011 - 05.2011
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- International/Domestic flight bookings
- Handel visa queries
- Follow up with leadership, stakeholders, team mates for booking status.
- Boosted operational efficiency through implementation of lean principles.
Executive Sales Consultant
Riya Tours and Travels
04.2010 - 01.2011
- Handled International/Domestic flight bookings.
- Itinerary designing - international and Domestic tour packages
- Handel visa queries
- Follow up on bookings(sales) closures
- Communication with Hotels / Dmc's /Suppliers/
Travel Counseler (FRN Sales )
SOTC ( Ruby Holiday Francihsee)
04.2009 - 04.2010
- Handled International Group tour bookings
- Itinerary designing - international
- Handel visa queries
- Follow up on bookings(sales) closures
Travel Counselor
Mercury Travels
10.2008 - 04.2009
- Handled International Group / FIT tour bookings
- Itinerary designing - international
- Handel visa queries
- Follow up on bookings(sales) closures
Travel Counselor
Cox And Kings
10.2006 - 04.2008
- Handled International Group / FIT tour bookings
- Itinerary designing - international
- Handel visa queries
- Follow up on bookings(sales) closures
Education
F.Y.D.T.T -
Pune University
01.2004 - 01.2006
F.Y.D.T.T - undefined
Pune University
F.Y.D.T.T - undefined
Pune University
FY JC - undefined
V.P.M.S
SSC - undefined
Symbiosis School
Skills
Team supervision
Teamwork and collaboration
Performance Management
Appraisal
Payroll
Adaptability
Multitasking Abilities
Personal Information
Timeline
Operations Team Manager
Amazon
07.2020 - Current
Business Development Manager - MICE
Trip Navigator
09.2019 - 03.2020
Deputy Manager
Cox and Kings
08.2018 - 08.2019
Assistant Manager
Cox and Kings
08.2012 - 08.2017
Travel Consultant
Omeir Holidays L.L.C – ABU DHABI
06.2011 - 07.2012
Sr. Executive
S.O.T.C
02.2011 - 05.2011
Executive Sales Consultant
Riya Tours and Travels
04.2010 - 01.2011
Travel Counseler (FRN Sales )
SOTC ( Ruby Holiday Francihsee)
04.2009 - 04.2010
Travel Counselor
Mercury Travels
10.2008 - 04.2009
Travel Counselor
Cox And Kings
10.2006 - 04.2008
F.Y.D.T.T -
Pune University
01.2004 - 01.2006
F.Y.D.T.T - undefined
Pune University
F.Y.D.T.T - undefined
Pune University
FY JC - undefined
V.P.M.S
SSC - undefined
Symbiosis School
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