Tarun Nagpal

Duties & Responsibilities:

Brand Promotion & Revenue Growth:

• Presented and promoted the Craftsvilla & Plotch.ai brand, exploring both direct and indirect revenue channels.
• Specialized in Open Network For Digital Commerce (ONDC), an Indian Government initiative to boost e-commerce penetration.
  Onboarded enterprise clients like Meesho, Snapdeal, Bluestar, Paytm, etc., onto the ONDC network. Generated 1.5 crore of business for the company in the financial year 2023-2024 through ONDC clients.
• Conducted demos on deep understanding of ONDC for clients.
  

Market Research & Strategic Relationships:

• Researched fashion trends across various markets and prepared detailed reports.
• Established long-term strategic relationships with vendors and clients
• Strengthened existing client relationships and collaborated with marketing and product development teams.
• Aligned marketing strategies with key selling points and customer needs.
  

Financial Collaboration & Brand Coordination:

• Worked closely with Accounting and Finance groups to discuss proposed budgets.
• Coordinated brand projects and managed fashion industry contacts
• Addressed regional issues and handled orders, reorders, and cancellations.
• Developed and implemented brand production and marketing strategies.
  

Team Leadership & Performance Evaluation:

• Hired, trained, and motivated staff members.
  Ensured optimal client support and evaluated team performance.
• Met directly with potential clients and negotiated vendor agreements.
• Tracked results of in-store and online marketing efforts.
  

Logistics Management: Handled logistics team for 1 year.

• Managed a team of 65 individuals, including 3 SMEs, and served as acting assistant manager, overseeing daily operations and performance management
• Implemented process improvements to enhance efficiency and streamline workflow, resulting in a 20% reduction in response times
• Led projects to achieve and exceed client SLAs, delivering exceptional service and quality.

Work Experience Summary:

• Firstsource (Lloyds TSB Banking Process):Associate: 6 months
• TalkTalk:
  Broadband Process:Associate: 1 year
  SQ Team (Service Quality): 18 months
  SME (Operations): 1 year
  Team Leader (Operations): 6 months
  Collections Process:Team Leader (Operations): 1 year
• British Telecom (BT Retail Broadband):Team Leader (Operations): 27 months
• Overall Team Leader Experience: 3 years 9 months

• Improved marketing to attract new customers and promote business.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed and maintained relationships with customers and suppliers through account development.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Optimized resource allocation, ensuring maximum productivity across all stages of the production process.
• Directed facility expansions to accommodate increased demand for products, managing construction timelines and budgets effectively.
• Managed budgets, reducing overall production costs while maintaining exceptional quality standards.
• Developed schedules for production, editing, and duplication for timely delivery.