TASNEEM LOKHANDWALA
Customer Support And Backend Support Specialist
Pune
Summary
Results-driven sales professional with extensive experience in consultative sales, customer loyalty, and contract negotiation and management. Recognized for a proactive approach and a proven ability to develop and implement effective sales strategies that drive revenue growth and enhance market share while minimizing costs. Expertise in leading and motivating sales teams to consistently exceed performance targets, complemented by a strong background in cultivating customer relationships, conducting market analysis, and optimizing product positioning for competitive advantage. Committed to leveraging insights and innovative solutions to elevate business performance and foster lasting client partnerships.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Amazon Development Pvt Ltd
12.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
OFFICE MANAGER & CUSTOMER RELATIONSHIP MANAGER(LOGISTICS)
PREFERED FREIGHT BROKER LLC
06.2019 - 11.2024
- Tical documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Completed bi-weekly payroll for 25 employees.
CUSTOMER SERVICE & TECHNICAL ANALYST
HINDUJA GLOBAL (AMAZON.in SECTOR)
02.2016 - 09.2018
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Education
HIGH SCHOOL -
S.T Peter's Sec Sen. School
Jaora India06-2013
Post-Baccalaureate Diploma - INTERIOR DESIGNING
Zee Institute of Arts
Indore12-2017
Skills
Sales Team Training
Account and Territory Management
Staff Meetings
MS Office
Qualifying and Prospecting Leads
Inventory Control Processes
Business Management and Development
Active listening
Customer service excellence
Live chat support
Timeline
Customer Support Specialist
Amazon Development Pvt Ltd
12.2025 - Current
OFFICE MANAGER & CUSTOMER RELATIONSHIP MANAGER(LOGISTICS)
PREFERED FREIGHT BROKER LLC
06.2019 - 11.2024
CUSTOMER SERVICE & TECHNICAL ANALYST
HINDUJA GLOBAL (AMAZON.in SECTOR)
02.2016 - 09.2018
HIGH SCHOOL -
S.T Peter's Sec Sen. School
Post-Baccalaureate Diploma - INTERIOR DESIGNING
Zee Institute of Arts
LANGUAGES
English - Conversational
HINDI - Native