TEJAL GUPTE
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Expertise in problem-solving and managing daily office functions. Dependable and quick learner with effective communication & organisation skills. Willingness to take on added responsibilities to meet team goals. Proficient in MS Office and office communications equipment operations.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Executive & Admin Assistant
Linfox Logistics India Pvt Ltd
02.2020 - Current
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Use software to coordinate meetings, appointments, and tasks senior executives.
- Screen calls and emails and initiated actions to respond or direct messages for managers.
- Update spreadsheets and created presentations to support executives and boost team productivity.
- Make travel & accommodation arrangements.
- Take leadership role in managing safety in Mumbai HO.
- Ensure Mumbai HO housekeeping/hygiene is always as per Linfox standards.
- Work with ISO Auditor for ISO process documentation.
- Managing corporate credit card expense entries in line with budget.
- Where required supported on-line Procurement and ensured the Procurement is within the approved budget.
Sr. Exec- HO- Air Operations/ E-Comm & CS
Blue Dart Express
03.2008 - 01.2020
- Assisting and supporting National Operations Head in managing his day-wise activities (Activities like managing his calendar, travel, conferences, meetings, etc.)
- Preparing MIS reports & weekly/monthly presentations
- Monitor B2B (General cargo), Documents and B2C (E-commerce) shipments
- Co-ordinating with cross functional teams like inbound/outbound operations team, Area managers and management personnel to get the desired result
- Target default regions, locations, lanes & routes to streamline their performance
- Visiting service centres/ HUBs/ Warehouses for auditing operational processes and highlighting any operational gaps to National Operations Head
- Quality Tracking of E-TAIL (e-Commerce) shipments across India
- Close monitoring of shipments missing in the network by using the “Track & Trace” mechanism
- Monitoring Top customers performance such as Amazon, Snapdeal, Flipkart, etc. and providing MIS and Analysis to enhance performance & productivity
- Preparing and managing daily MIS for OTM devices (Tech tool) for Pickup as well as Delivery
- Monitoring Sunday and Holiday delivery performance
- Ensuring quality responses with timelines through both Verbal and email interaction
- Providing positive solutions by taking end to end responsibility
- Dealing with all escalated complaints; effectively and efficiently
- Handling difficult and aggressive customers in a professional manner
Education
B.Com - Accounting
Mumbai University
Mumbai, IndiaSkills
- Information Confidentiality
- Calendar Management
- Spreadsheet Creation
- Travel Planning, Coordination & Arrangements
- Meeting Planning & Support
- Document Preparation
- File Management
- Customer Service
- Office Management
- Logistics Coordination
Certification
- Diploma in Travel & Tourism (IITM, Mumbai)
- Diploma in IATA- Consultancy (Montreal, Canada)
- Certificate in Customer Service (OHSC)
- Certificate in Chocolate Making & Baking
- Certificate in Fire Safety Training
- Certificate in First Aid
Additional Information
- I have worked in a Pre-school as a volunteer
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Executive & Admin Assistant
Linfox Logistics India Pvt Ltd
02.2020 - Current
Sr. Exec- HO- Air Operations/ E-Comm & CS
Blue Dart Express
03.2008 - 01.2020
B.Com - Accounting
Mumbai University
Reading, Travelling, Collecting currency notes & coins
- I like to read Spiritual, Positivity books
- I like to travel to different places
- I like collecting currencies of different countries
Reading, Travelling, Collecting currency notes & coins
- I like to read Spiritual, Positivity books
- I like to travel to different places
- I like collecting currencies of different countries
Similar Profiles
Ravi RaiRavi Rai
Inventory Manager at Linfox Logistics India Pvt Ltd.Inventory Manager at Linfox Logistics India Pvt Ltd.
Inderjit Singh BoparaiInderjit Singh Boparai
Dock Checker (Supervisor) at LINFOX Logistics (India) Pvt. Ltd.Dock Checker (Supervisor) at LINFOX Logistics (India) Pvt. Ltd.
Vikram ChauhanVikram Chauhan
Demand Planning Senior Manager at Havells Pvt LtdDemand Planning Senior Manager at Havells Pvt Ltd