Tejas Korde
Thane
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CS-Internet
Sutherland
Mumbai
09.2024 - Current
- Resolved customer inquiries in a timely manner
- Provided technical support to customers via phone, email, and chat
- Investigated and troubleshot customer issues to determine the best course of action
- Responded to customer feedback and suggestions
- Maintained records of customer interactions and transactions
- Identified opportunities to improve customer service processes
- Performed data entry into company databases
HR Practitioner
2COMS Consulting Pvt Ltd
Mumbai
08.2023 - 05.2024
- Reviewed and screened applicant resumes to identify qualified candidates
- Enabling quick access to necessary information for improved productivity, with discretion, adhering strictly to privacy regulations, and company guidelines
- Providing exceptional service and fostering positive relationships
- Developed innovative solutions for complex problems, resulting in performing internal and external audits, research, and administrative reviews of programs and plans to support HR administration
- Partnered with the management team to coordinate onboarding and offboarding processes
- Checked references for potential candidates
Service Assurance Agent
Kotak Mahindra Bank
Mumbai
10.2022 - 04.2023
- Managed IB/OB credit card escalations from phone banking officers and CRM portals
- Ensured adherence to quality and compliance guidelines
- Developed effective relationships with key stakeholders, both internally and externally, to enhance collaboration opportunities
- Coordinated cross-functional teams to tackle complex issues, resulting in more efficient problem solving
- Mitigated potential risks by proactively identifying issues and implementing appropriate countermeasures or contingency plans
Customer Relations Advisor
Tech Mahindra Business Services
Mumbai
12.2021 - 05.2022
- Conducted research on customer issues and provided resolutions
- Demonstrated complaint management experience in a contact center environment
- Proven problem-solving skills in pressurized situations, as well as managing and resolving conflict
- Proficient in using computer systems, specifically relating to Microsoft Office packages and database/CRM systems
- Reviewed feedback from customers regarding services and products
Support Officer
Immigration New Zealand
Mumbai
10.2018 - 03.2021
- Validated visa application details and corrected data as needed
- Handled e-visas for applicants post-approval by immigration officers
- Oversaw AMS database management with troubleshooting activities
- Enhanced data capture and record maintenance by devising, revising, and overseeing client interactions
- Managed office tasks like handling payments, cleaning up files, and sending important documents to the right office
Quality Executive
Silgate Solutions
Mumbai
07.2016 - 10.2018
- Primary role is to act as support function for frontline agents
- Updating quality control standards, methods, and procedures to meet compliance requirements
- Coordinating with customers and agents through emails on regular basis
- Managing over 50 calls per day including administrative support and team coordination
- Take ownership of task assigned to ensure is completed within allotted time
- Recording customer's data on client's portal
- Cross checking and rectifying customer's information in daily reports and updating them whenever necessary of their respective locations
- Drafting and maintaining data of monitored agents on daily, weekly, and monthly basis for audit and performance measurement purpose
Education
Bachelor of Management Studies -
University of Mumbai
Thane, MH04.2015
Higher Secondary Certificate -
Maharashtra State Board
Thane, MH04.2011
Secondary School Certificate -
Maharashtra State Board
Thane, MH03.2009
Skills
- Client Support
- Customer Service
- Customer Needs Assessment
- Call Management
- Financial Administration
- MS Office
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Certification
- Digital Marketing Certificate by Google and Hubspot | Key Skills: SEO, SEM, Google Analytics, Content Marketing, SMM
Timeline
CS-Internet
Sutherland
09.2024 - Current
HR Practitioner
2COMS Consulting Pvt Ltd
08.2023 - 05.2024
Service Assurance Agent
Kotak Mahindra Bank
10.2022 - 04.2023
Customer Relations Advisor
Tech Mahindra Business Services
12.2021 - 05.2022
Support Officer
Immigration New Zealand
10.2018 - 03.2021
Quality Executive
Silgate Solutions
07.2016 - 10.2018
Bachelor of Management Studies -
University of Mumbai
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board
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