Tejas Mohile
Mumbai
Summary
Dedicated professional committed to contributing effectively in a competitive environment, leveraging a robust skill set to drive organizational growth and success. Proven ability to adapt and excel in dynamic settings, consistently delivering high-quality results that align with company objectives. Eager to embrace challenges and opportunities for advancement, fostering both personal and organizational development.
Overview
9
9
years of professional experience
Work History
Executive - Mall Customer Experience
Sky City Mall , Borivali
Borivali
03.2025 - Current
- Provided warm and friendly greetings to customers, fostering a welcoming atmosphere in the mall.
- Assessed customer perceptions of mall facilities to identify areas for improvement.
- Investigated elements affecting customer satisfaction and dissatisfaction to inform strategic improvements.
- Facilitated the tracking and resolution of customer complaints to enhance user experience.
- Oversaw compilation and organization of reports to ensure accurate and timely information dissemination.
- Oversaw comprehensive audits of agencies and vendors to enhance food safety protocols. Managed cleaning audits to uphold sanitation standards across facilities. Directed parking audits to optimize space management and accessibility.
- Delivered daily briefings that enhanced team awareness and collaboration. Created FAQs that reduced response time to common questions. Improved interdepartmental communication, resulting in more effective information sharing.
- Facilitated collaboration among diverse teams to improve customer satisfaction and streamline operations.
- Analyzed annual data to evaluate and enhance operational performance.
Executive - Mall Operations
Lakeshore Mall , Thane
Thane
04.2022 - 03.2025
- Facilitated customer engagement by welcoming and greeting visitors in mall environment.
- Streamlined resource allocation and time management to adapt to evolving project requirements and deliver consistent results.
- Implemented a professional approach to customer interactions, ensuring positive experiences.
- Swiftly managed and addressed customer complaints, focusing on resolution and improvement.
- Ensured optimal mall conditions through regular cleaning and upkeep of restrooms and floors.
- Maintained cleanliness and organization of mall parking facilities. Trained parking team to assist customers with vehicle needs. Supported efficient vehicle management to enhance customer satisfaction.
- Collaborated with multiple teams to address needs and optimize overall performance.
- Gathered and evaluated customer feedback to enhance product offerings and address user concerns.
- Managed adherence to operations audit calendar to ensure compliance and operational efficiency.
- Conducted comprehensive staff briefings before shifts to ensure effective operational oversight.
- Facilitated interdepartmental shift meetings to enhance collaboration and streamline workflow.
- Conducted comprehensive training for outsourced personnel, focusing on grooming mall FAQs and essential communication techniques.
- Managed sourcing and procurement of mall consumables to support operational efficiency.
- Cultivated a supportive work environment by mentoring junior staff and encouraging teamwork and knowledge sharing.
- Engaged with various departments to identify and implement strategies for operational improvement.
Front Office Assistant
The Shalimar Hotel , Mumbai
Mumbai
06.2018 - 05.2019
- Managed welcoming and check-in procedures to ensure a seamless arrival experience for guests and groups.
- Managed guest departures by efficiently processing check-out transactions through hotel systems.
- Directed guest request, inquiry, and complaint management to enhance service quality.
- Maintained comprehensive awareness of daily VIP events and special promotions to enhance guest experiences.
- Drove revenue growth through targeted up-selling initiatives to optimize customer purchases.
- Facilitated seamless incoming communication by handling reservations via telephone and electronic registration platforms to enhance customer experience.
- Collaborated with systems including IDS Fortunenext 6.5 and Shaw Man PMS (7.144.0.0) to enhance operational efficiency.
TRAINEE
HYATT REGENCY, Mumbai
Mumbai
11.2016 - 04.2017
- Gained comprehensive training across all core hotel departments, including front office, bell desk, housekeeping, banquets, restaurants, bar, kitchen, and room service.
Education
BSc - Hospitality Studies
Mumbai University
Bandra01-2018
No Degree - Commerce
Maharashtra State Board
Wadala01-2015
No Degree -
Maharashtra State Board
Dadar01-2013
Skills
- Customer-oriented
- Operations management
- Team player
- Staff training
- Procedure implementation
- Facility management
- Staff development
- Operations oversight
Languages
English
Hindi
Marathi
Timeline
Executive - Mall Customer Experience
Sky City Mall , Borivali
03.2025 - Current
Executive - Mall Operations
Lakeshore Mall , Thane
04.2022 - 03.2025
Front Office Assistant
The Shalimar Hotel , Mumbai
06.2018 - 05.2019
TRAINEE
HYATT REGENCY, Mumbai
11.2016 - 04.2017
BSc - Hospitality Studies
Mumbai University
No Degree - Commerce
Maharashtra State Board
No Degree -
Maharashtra State Board
ACHIEVEMENTS/EXTRA-CURRICULAR
- Secured First Prize in Annual Housekeeping Competition ‘RECREATE 2016’.
- Represented College in ‘BIO ART 2017’ Competition Organised by Rizvi College of Arts, Commerce & Science.
- Started Street Counter of Momo in the lockdown period during Covid-19.
- Honored to be recognized as an Everyday Hero – Innovation at Sky City Mall by Oberoi Realty.
Hobbies
- Drumming
- Music
- Travelling
- Photography
Hobbies
- Drumming
- Music
- Travelling
- Photography