Tejas Shelar

As a Provider Service Representative at UnitedHealth Group, I use to play a crucial role in supporting our provider network by delivering exceptional service and resolving inquiries from healthcare providers . use to be responsible for building positive relationships, ensuring accurate information dissemination, and facilitating efficient operations within our network.

• Provider Support: Serve as the primary point of contact for healthcare providers regarding inquiries related to claims, eligibility, benefits, and general information about UHG services.
• Issue Resolution: Investigate and resolve provider issues and concerns promptly and accurately, ensuring high levels of provider satisfaction.
• Education and Training: Educate providers on UHG policies, procedures, and tools available to enhance their experience and streamline processes.
• Documentation: Maintain detailed and accurate documentation of all provider interactions and issue resolutions in accordance with company guidelines.
• Collaboration: Work closely with internal teams such as claims, credentialing, and network management to address provider concerns and improve overall service delivery.
• Quality Assurance: Adhere to quality standards and regulatory requirements in all interactions and transactions with providers.