Tejas shinde
Product Analyst
Pune
Summary
Analytical and data-driven professional with a passion for leveraging insights to drive product strategy and enhance user experiences. Proficient in analyzing product metrics, conducting market research, and collaborating with cross-functional teams to define product requirements and prioritize features.
Proven track record of generating actionable insights to optimize product performance and contribute to business growth. Strong communication and collaboration skills with the ability to thrive in fast-paced environments. Eager to apply expertise in product analysis to drive innovation and success in a dynamic organization.
Overview
1
1
year of professional experience
Work History
Product Support Analyst
VARStreet Software
01.2023 - 08.2023
- Worked closely with development teams to prioritize bug fixes and feature requests based on customer feedback.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Tested new software and hardware prior to deployment.
- Collaborated with cross-functional teams to improve product features based on customer feedback.
Technical Support Professional
TomTom
05.2022 - 12.2022
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched product and issue resolution tactics to address customer concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used ticketing systems to manage and process support actions and requests.
Education
MBA - Business Analytics
MIT-WPU
Pune 05.2001 -
BBA - International Business
Suryadatta Group of Institutes
Pune, India 05.2001 -
12th - Science
DR. Dy Patil College
05.2001 -
Skills
Defect Analysis and Resolution
Network Troubleshooting
Application support
Hardware and Software Configuration
Timeline
Product Support Analyst
VARStreet Software
01.2023 - 08.2023
Technical Support Professional
TomTom
05.2022 - 12.2022
MBA - Business Analytics
MIT-WPU
05.2001 -
BBA - International Business
Suryadatta Group of Institutes
05.2001 -
12th - Science
DR. Dy Patil College
05.2001 -
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