Tejashree Salunke
Pune
Summary
Dedicated and results-driven Senior Customer Care Representative with over two years of experience at Fareportal. Proficient in managing complex customer issues, ensuring high levels of customer satisfaction. Strong communication and problem-solving skills, with a proven track record of enhancing customer service processes and metrics.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Senior Customer Care Representative
Fareportal
08.2023 - Current
- Fostered an environment of teamwork among peers through collaboration and open communication channels
- Collaborated effectively with cross-functional teams to provide seamless support for customers
- Conducted regular quality assurance checks on completed tasks, ensuring accuracy and consistency across all platforms.
- Maintained accurate documentation of all customer interactions within CRM systems for future reference.
- Resolve escalated customer issues and complaints efficiently and professionally.
Customer Care Executive
Fareportal
03.2022 - 08.2023
- Implement strategies to boost customer satisfaction and retention
- Responded to customer needs through competent customer service and prompt problem-solving
- Established rapport with clients, ensuring an positive experience in every interaction
- Analyze customer feedback to identify trends and areas for service improvement.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Bachelor of Engineering Technology - Computer Science
Mumbai University
04.2001 - 05.2016
High School Diploma -
Verde College
Mumbai, India04.2016
No Degree - Schooling
DJ High School
Mumbai, India 04.2001 -
Skills
- Call center experience
- Exceptional communication
- Conflict Resolution
- Problem-Solving
- Performance Evaluation
- Client Retention Strategies
- Complaint Handling
- Up-selling techniques
- First Call resolution
Accomplishments
- Reduced customer complaint resolution time by 30% through process optimization and team training.
- Improved customer satisfaction scores by 20% within the first year of tenure.
- Awarded "Customer Service Excellence" for outstanding performance with 100% CSAT, excellent NPS and commitment to customer satisfaction.
Personal Information
- Date of Birth: 04/07/1998
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Customer Care Representative
Fareportal
08.2023 - Current
Customer Care Executive
Fareportal
03.2022 - 08.2023
Bachelor of Engineering Technology - Computer Science
Mumbai University
04.2001 - 05.2016
No Degree - Schooling
DJ High School
04.2001 -
High School Diploma -
Verde College
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