TRIDEV ROY

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like Work India, Naukri, Indeed etc)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Prepare and distribute assignments and numerical, language and logical reasoning tests
• Advertise job openings on the company's careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers

• Understanding the hiring requirements of hiring managers
• Attracting candidates through various channels like social media and professional networks
• Reviewing resumes and screening candidates
• Scheduling interviews by coordinating with candidates and hiring managers
• Negotiating job offers and compensation packages with candidates
• Staying updated about hiring trends and best practices.

• Streamlined recruitment efforts, utilizing social media platforms for job postings and candidate sourcing.
• Improved HR processes by streamlining employee onboarding and orientation procedures.
• Assisted with writing job postings and job descriptions for boards.
• Developed and implemented onboarding and orientation programs for new employees.
• Created and updated tracking spreadsheets using MS Excel.
• Delivered friendly assistance to new hires throughout the interviewing and hiring process.

• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Responded to customer calls and emails to answer questions about products and services.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Leveraged consistent, successful strategies to meet and exceed performance goals.
• Maintained up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service.
• Responded to customer calls and emails to answer questions about products and services.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.