Tripti Mall
Sales & Operations Professional
Pune
Summary
A Business Development and operations Professional with Over 10 plus years of experience & proven success with key focus in driving efficiency and excellence throughout organizational functions spanning Operations, Business Development, Retention & Expansion, Strategy & Planning, Key Accounts Management.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Strategy and Operations - Senior Manager
Alpha Invesco Research Services
04.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plan to drive successful business.
- Provided strong leadership and data backed decisions to generate more revenue and increase the investment fund.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Senior Manager - Student Experience
Byjus
04.2022 - 08.2023
- Handling a team of 250 Academic Specialists, 10 TLs and 3 Assistant manager under my guidance
- Responsible for Process Improvement initiatives, such as Academic Specialist optimization, Appropriate tutor allocation
- Responsible for effective resource utilization, maintaining quality threshold defined as per company standards
- Responsible for end to end execution of a projects keeping in mind timeliness and affective delivery
- Responsible for updating and maintaining dashboards and weekly reporting – targets vs achievement
- Responsible for performance management appraisals and weekly/monthly reviews.
Manager - Student Experience
Byjus
12.2020 - 03.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Business Development Manager
OYO Rooms
09.2018 - 09.2020
- Responsible for adding supply for Self- Operated Business
- Responsible for commercial closure, contract negotiations and closing deals
- Achieved more than 150 % of targets for Quarter 3, 2019
- 95% of Signed Portfolio consists of OTHs and running properties which are sign to live
- Launched OYO in cities like Digha, Mandarmani and Gangtok
- Hired and trained Sales executives to expand foot-prints in leisure market
- Extracting more properties from existing asset owners by maintaining healthy relationship with them, 70 % of asset owners have signed more than 1 property
- Maintaining Internal coordination with Transformation, Operations and central teams so that signing tat of property is reduced
- Achieved shortest tat by signing property and making it live within 2 days from day of audit.
Project Manager
Franchise India Brands Limited
09.2016 - 08.2018
- Customer Lifecycle management: Responsible for Client Acquisition, Activation & Retention
- Custodian of Entire Sales Process and ensuring deliverables for Project Profitability
- Awarded with Performer of the year - 2017 (Quarter 2 & 4)
- Achieved 35% growth in number of brands serviced within 3 months
- Coordinating with marketing teams for lead generation for effective closures.
Business Development Executive
Alpha Invesco Research Limited
04.2014 - 08.2016
- Responsible for handling Key Accounts & maintaining the same
- Managing Sourcing Team for the respective accounts
- Responsible for Client Relationship Management
- Managing Client Delivery
- Meeting clients on regular basis and understanding the pulse and proactively understanding issues and bridging gap by providing a win-win solution all times
- Setting up strategy plans for new business from existing clients and retaining existing accounts
- Responsible for supporting Clients for any query
- Expansion of business and maintaining relationship with Clients by regular meetings and follow-up
- Attend industry functions, such as association events and conferences and provide feedback on existing market trends
- Identifying opportunities for campaigns, services that will lead to awareness and increase in sales
- Responsible for conducting trainings for sales processes.
Education
Bachelors - Mass Media, Advertising & Journalism
International School of Business & Media
Kolkata, WB 05.2011 - 05.2014
XII - Commerce
St. Peters School
Kolkata, WB 04.2008 - 03.2010
High School Diploma - Class X
Bridge International School
Skills
- Sales & Business Development
- Operations Strategy & Planning
- Grievance Handling
- Negotiations & Contract Closures
- Resource Utilization
Certification
MS OFFICE, 06/2017
Timeline
Strategy and Operations - Senior Manager
Alpha Invesco Research Services
04.2024 - Current
Senior Manager - Student Experience
Byjus
04.2022 - 08.2023
Manager - Student Experience
Byjus
12.2020 - 03.2022
Business Development Manager
OYO Rooms
09.2018 - 09.2020
Project Manager
Franchise India Brands Limited
09.2016 - 08.2018
Business Development Executive
Alpha Invesco Research Limited
04.2014 - 08.2016
Bachelors - Mass Media, Advertising & Journalism
International School of Business & Media
05.2011 - 05.2014
XII - Commerce
St. Peters School
04.2008 - 03.2010
High School Diploma - Class X
Bridge International School
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