TUSHAR DAHIBHATE
Pune
Summary
Accomplished IT Infrastructure Leader with 15+ years of experience managing enterprise-scale hybrid environments across Azure and GCP. Specialized in Windows Server administration, cloud infrastructure, audit compliance, and end-to-end infrastructure delivery. Proven track record of modernizing environments, driving operational excellence, and enhancing service reliability. Adept at leading global support teams to meet and exceed business-critical SLAs. Known for a strong business acumen and a strategic approach to technology leadership. Highly adaptable in fast-paced, dynamic environments with a collaborative, solution-focused mindset. Committed to empowering teams and delivering impactful results aligned with organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager – Windows Server & Cloud Infrastructure
HOV Services Ltd
10.2021 - Current
- Lead global Windows Server and Cloud Infrastructure operations (Azure & GCP), overseeing L1–L3 teams for provisioning, automation, and performance. Partner with leadership and auditors to ensure compliance across ISO, PCI DSS, HITRUST, and SSAE18 frameworks.
- Manage AKS clusters, Application Gateway configuration, and Azure services including VM, Virtual Network, NSG, Peering, and VPN.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
- Streamlined workflows through process improvement methodologies, resulting in increased productivity.
- Conducted performance evaluations and provided actionable feedback for continuous team development.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Led cross-functional teams to enhance operational efficiency and align project goals with business strategy.
Manager – Windows Server Team
HOV Services Ltd
12.2017 - 09.2021
- Directed Windows Server team operations ensuring 24x7 uptime, compliance, and customer satisfaction. Managed Active Directory, Group Policy creation, patching, and VMware administration. Oversaw asset allocation, infrastructure inventory, and incident resolution within SLA.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Led cross-functional teams to enhance operational efficiency and meet service delivery objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Led operational teams to enhance service delivery and customer satisfaction.
Windows Server Administrator
HOV Services Ltd
03.2013 - 08.2017
- Provided L2 support for global Windows and VMware environments, managing domain controllers, server builds, and patch management. Ensured compliance with client and internal security requirements.
- Evaluated third-party tools and software to determine their suitability for enhancing the efficiency of Windows Server administration tasks.
- Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
- Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
Team Lead – Global Support
Exela Technologies
Pune
01.2010 - 07.2013
- Led the Global Support team ensuring incident resolution, escalation handling, and system uptime for enterprise systems.
- Coordinated project timelines and resource allocation, ensuring timely completion of deliverables.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Global Support Engineer
Exela Technologies
11.2007 - 06.2010
- Delivered technical support for enterprise applications, assisted in infrastructure maintenance, and contributed to system upgrades.
- Resolved technical issues for clients, ensuring timely and effective support solutions.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Developed comprehensive documentation for troubleshooting procedures and knowledge sharing.
- Provided mentorship to junior support engineers, fostering culture of continuous learning and improvement.
Education
Bachelor - Computer Applications
Skills
- Windows Server Administration (2008–2022)
- Azure & GCP Infrastructure Management
- Terraform & Infrastructure as Code
- VMware, AD, DNS, DHCP, GPO Management
- Patch Management – BigFix Enterprises , Kaspersky Enterprises, Symantec Antivirus
- Compliance – ISO 27001, PCI DSS, HITRUST
- Monitoring – Azure Monitor, GCP Operations Suite
Accomplishments
- Designed and implemented a Work-from-Home infrastructure for BPO and Technology teams, enabling secure and seamless operations.
- Built PCI DSS environments on-premises and Azure for BancPay, O3, PCH Global, and BancHUB applications.
- Implemented four Kubernetes environments (Production, UAT, Demo, and Development) on Azure, streamlining deployments.
- Provisioned 150+ VMs, Storage, VNet, CDN, and associated Azure services to support scalable enterprise workloads.
- Established a vulnerability remediation and compliance process across Azure and on-prem environments.
- Successfully led HITRUST, ISO27001, PCI DSS, and client audits, ensuring full compliance and documentation readiness.
- Established four operational sites for BPO, Call Center, and Technology divisions, delivering end-to-end infrastructure setup.
Certification
- Google Cloud Associate Cloud Engineer
- Microsoft Certified: Azure Solutions Architect Expert
Timeline
Senior Manager – Windows Server & Cloud Infrastructure
HOV Services Ltd
10.2021 - Current
Manager – Windows Server Team
HOV Services Ltd
12.2017 - 09.2021
Windows Server Administrator
HOV Services Ltd
03.2013 - 08.2017
Team Lead – Global Support
Exela Technologies
01.2010 - 07.2013
Global Support Engineer
Exela Technologies
11.2007 - 06.2010