Shawman
Tushar Dogra
Restaurant Manager
Mumbai
Summary
Dynamic individual with hands-on experience in Food and Beverage Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Restaurant Manager
Taj Mahal Palace and Towers
06.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Achieved a revenue increase of 7 crore in a financial year surpassing previous annual performance benchmarks.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
Butler Manager
Leela Palace
01.2023 - Current
- Heading the Luxurious palace esteemed Butler's team of the 325 rooms Palace.
- Looking after my Palace Butler Development Program.
- In charge of the Palace service sub department including Floor Butlers, Personal Butlers, Palace Services Operators, Minibar, and Royal club.
- Defines and implements plans for satisfaction and delight of guest in general and repeat guests, in particular.
- Designs & implement a consistent guest recognition program.
- Responsible for the Overall Guest Experience with surveys, reputation management and unparallel Guest Service.
- Recommends and defines operational objectives and develops short term and long term financial and operational plans for the Department, which relates to the overall objectives of the hotel.
Outlet Manager
Park Hyatt
09.2022 - 01.2023
- Heading the Iconic restaurant and bar 'The Flying Elephant' of the hotel.
- Leading the pre-opening team of the restaurant, responsible for Recruitments, Menu Engineering, Trainings, Simulations, and Relaunching.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures.
- Responsible for all activities involved with day to day operations, such as food inventory, sales goals, customer service, food quality checks, professionalism, employee conduct, financial activities, building maintenance, and marketing.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Achieving the restaurant number one in the city across all Social Media Platforms and Maximize the profits.
- To oversee and coach all employees regarding conduct, professionalism, job requirements, and scheduling.
Restaurant and Beverage Manager
Radisson blu Kaushambi
07.2021 - 08.2022
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Restaurant Manager
J W Marriott
01.2020 - 07.2020
- Leading the team for the Modern Asian cuisine restaurant and bar DASHANZI which has the largest collection of GIN in the whole country.
- Implement appropriate strategies to resolve adverse trends and improve sales, Worked closely with management to meet revenue objectives.
- To ensure the financial success of the department by monitoring productivity, revenues and costs.
- To proactively implement appropriate procedures or programs wherever necessary.
- During COVID19, made the Standard Operating Procedures for Food and Beverage department for the after covid protocols and Guest touch points.
Assistant Restaurant & Banquet Manager
Taj Lands End
08.2014 - 12.2019
- Leading the Operations for Coffee shop, the specialty restaurants like San Lorenzo, Masala Bay and Banquets for 494 rooms luxury hotel.
- Assist with hiring, onboarding, and training new employees, ensuring they are equipped with the knowledge and skills necessary to perform their duties effectively.
- Handle cash transactions, manage financial processes, and maintain accurate records of sales, expenses, and inventory.
- Implement and enforce restaurant policies and procedures, including dress code, employee conduct, and operational guidelines.
Palace Service Supervisor
Umaid Bhawan Palace
08.2013 - 07.2014
- Leading the team of Palace Service for the world's best hotel by Conde Nast for the same year.
- Heading the palace service team to maintain the highest standards of food and beverage service.
- Privilege to be the Butler of many celebrities and VIP's during my tenure in the palace.
Palace Service Supervisor
Taj Lake Palace
07.2012 - 07.2013
- Leading the team of Palace Service for the world's best hotel by Conde Nast for the same year.
- Heading the palace service team to maintain the highest standards of food and beverage service.
- Privilege to be the Butler of many celebrities and VIP's during my tenure in the palace.
Education
Bachelor's - Hotel Management and Catering Technology
CHANDIGARH INSTITUTE OF HOTEL MANAGEMENT, IGNOU UNIVERSITY
01.2009 - 1 2012
Senior Secondary Certificate - undefined
ABM SENIOR SECONDARY SCHOOL
Secondary Certificate - undefined
ARMY PUBLIC SCHOOL
Skills
Strong Interpersonal Skills
Guests Relations
Meticulous attention to detail
Operations management
Passion for customer satisfaction
Performance improvement
Restaurant promotion management
Quality control
Coaching and mentoring
Certification
Management Front Office Operations, American Hotel & Lodging Educational Institute
Internship
Cidade de Goa, Goa, 2010
Software
Opera
Trust you
MS OFFICE
RMS
Interests
Exploring culinary cultures and hidden food spots in city
Following Football and cricket international leagues
Learning about historical and cultural influences on Hospitality
Reading about modern mixology trends and beverage science
Studying the impact of Art and design in Guest experience
Hobbies
Actively experiencing local food and drinks trails and tasting experiences
Playing Football and cricket in community leagues
Practicing mixology and crafting signature cocktails
Visiting museums, art exhibitions, and historic sites
Spending quality time mentoring my son through travel and exploration
Timeline
Restaurant Manager
Taj Mahal Palace and Towers
06.2024 - Current
Butler Manager
Leela Palace
01.2023 - Current
Outlet Manager
Park Hyatt
09.2022 - 01.2023
Restaurant and Beverage Manager
Radisson blu Kaushambi
07.2021 - 08.2022
Restaurant Manager
J W Marriott
01.2020 - 07.2020
Assistant Restaurant & Banquet Manager
Taj Lands End
08.2014 - 12.2019
Palace Service Supervisor
Umaid Bhawan Palace
08.2013 - 07.2014
Palace Service Supervisor
Taj Lake Palace
07.2012 - 07.2013
Bachelor's - Hotel Management and Catering Technology
CHANDIGARH INSTITUTE OF HOTEL MANAGEMENT, IGNOU UNIVERSITY
01.2009 - 1 2012
Senior Secondary Certificate - undefined
ABM SENIOR SECONDARY SCHOOL
Secondary Certificate - undefined
ARMY PUBLIC SCHOOL
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