Tushar Ghate
Team Lead
Pune
Summary
Results-driven IT professional with 10 years of progressive experience in system administration and technical support leadership. Proven track record in managing infrastructure, leading cross-functional teams of up to 20 members, and delivering high-impact IT solutions. Adept in Windows and Linux server environments, cloud platforms (Azure & AWS), virtualization, security tools, and IT service management systems.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader – Tech Support
SumaSoft Pvt. Ltd.
Pune
01.2021 - Current
- Lead and mentor a team of 20+ technical support engineers across multiple shifts
- Coordinate and deliver complex IT infrastructure projects, ensuring timely execution and minimal downtime
- Drive process improvements to enhance response time, ticket resolution rate, and customer satisfaction
- Implemented performance metrics and reporting dashboards using Freshservice to monitor team KPIs
- Collaborate with cross-functional teams including network, development, and compliance to align IT solutions with business goals
- Conduct regular training sessions to upskill team members in cloud tools, ITSM practices, and security awareness
- Oversaw the migration of legacy systems to cloud platforms (Azure & AWS) to improve scalability and reduce costs
Sr. System Administrator
SumaSoft Pvt. Ltd.
Pune
01.2019 - 01.2021
- Planned and executed server upgrades and patch management cycles for 100+ servers
- Managed identity and access controls across hybrid environments using Windows AD and Azure AD
- Deployed centralized antivirus management with MS Bitdefender to improve endpoint protection
- Administered virtualization platforms (VMware vSphere, ESXi), ensuring optimal resource allocation and uptime
- Developed PowerShell scripts for automation of repetitive tasks and improved system monitoring
- Implemented Veeam Backup for Microsoft 365 to ensure data recovery compliance for email and SharePoint data
- Provided L3 support for escalated issues, resolving complex infrastructure and security incidents
System Administrator
SumaSoft Pvt. Ltd.
Pune
01.2017 - 01.2019
- Supported server and user management for 100+ endpoints across multiple business units
- Configured and managed cPanel environments for client web hosting services
- Worked on email security and spam filter policies within Office 365 and Exchange Online
- Maintained asset inventory, licenses, and compliance reports for audit readiness
- Collaborated with DevOps and QA teams to ensure seamless deployment and testing environments
- Managed VPN and remote access systems, improving secure remote work capabilities
Jr. System Administrator
SumaSoft Pvt. Ltd.
Pune
01.2015 - 01.2017
- Provided L1/L2 technical support via Freshservice, achieving >90% user satisfaction rating
- Performed daily system checks, disk usage monitoring, and scheduled backups
- Assisted in the setup and configuration of Windows desktops, laptops, printers, and network devices
- Documented troubleshooting steps and created internal knowledge base articles for faster issue resolution
- Supported software deployment and upgrades using remote tools like Kaseya VSA
- Participated in internal security audits and ensured endpoint compliance with IT policies
Education
Bachelor of Computer Applications -
VPIMSR
Sangli, India 06.2006 - 04.2009
Skills
- Windows Server administration
- Experience with Linux server configurations
- Azure cloud computing
- Team leadership
- Collaborative problem-solving
- Strategic task organization
- Team encouragement
Administration
- Experience with VMware solutions
- Experience with AWS infrastructure management
Timeline
Team Leader – Tech Support
SumaSoft Pvt. Ltd.
01.2021 - Current
Sr. System Administrator
SumaSoft Pvt. Ltd.
01.2019 - 01.2021
System Administrator
SumaSoft Pvt. Ltd.
01.2017 - 01.2019
Jr. System Administrator
SumaSoft Pvt. Ltd.
01.2015 - 01.2017
Bachelor of Computer Applications -
VPIMSR
06.2006 - 04.2009
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