Tushar Ramnani

• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee evaluations, and contract details.
• Collaborated with Marketing Head on marketing initiatives to increase brand awareness and drive sales growth.

• onducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained clean and organized work environment, promoting professional image of the hotel to guests.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Monitored customer service trends and provided insights to management team for further improvement.
• Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Overlooking Spa Operations - Cost Control, Revenue and Staffing
• Departments Handled - Front Office, Bell Desk, Transport, Security, Souvenir Store, Guest Experience, Spa & Health Club

Streamlined check-in and check-out processes for a smoother guest experience.

• Monitored customer service trends and provided insights to management team for further improvement.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
• Assisted in recruitment process for front office staff, ensuring strong team of well-trained employees.
• Created, prepared, and delivered reports to various departments.
• Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
• Monitoring Hilton Guest Surveys, TripAdvisor on daily basis and reverting to guests after discussing with concerned HODs. Ensuring benchmarks are met as per company standards.
• Training Front Office Team on Loyalty Program to ensure awareness of guest expectations and their profile as per brand standards.
• Departments Handled - Front Office, Bell Desk, Transport, Airport Representative Team, Health Club.

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Boosted team performance by developing customer service training materials and conducting service training.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
• Implemented new procedures to optimize workflow efficiency within the front desk team.
• Briefing the team regarding Hilton Loyalty Program on daily basis to ensure VIP guests are tagged and brand standards are followed as per Loyalty Tier.

• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
• Concierge Services - Recipient of Les Clefs d'Or Singapore(Golden Keys)
• Assisting guests for City Tour, Restaurant Bookings, places to visit and other concierge related services