Tushar Subhra Mondal
Hospitality Industry
Kolkata
Summary
Highly motivated individual with a strong desire to continuously expand knowledge, improve computer skills, and receive industry-specific training. Demonstrated experience in field and office environments, providing valuable support to team members. Adaptable and hardworking, with a focus on increasing productivity and performance through meticulous attention to detail. Collaborative leader who actively engages with colleagues to foster an empowering work culture. Proven track record in building and nurturing relationships with diverse stakeholders within fast-paced and dynamic settings.
Overview
3
3
years of professional experience
7
7
Certifications
4
4
Languages
Work History
On Job Training
Indismart Hotel IIHM
- Participated in Food Fest 2022 IIHM at the Bengal Global Business Summit (BGBS)
- Contact: Rupa Dutta (Deputy Director and Programme Leader) +(91) 9830537655
Patient Relations Manager
Dr. Satadru Biswas (FRCR ONCOLOGY) Apollo Hospital
03.2023 - 02.2025
- Maintained compliance with healthcare regulations, ensuring the protection of confidential patient information at all times.
- Served as the primary liaison between hospital administration and patients, advocating on behalf of their needs and concerns.
- Provided ongoing education for staff members about current healthcare trends affecting patient relations management strategies.
- Assisted in the development of hospital policies related to patient rights, privacy, and confidentiality measures.
Business Development Executive
Be10x Artificial Intelligence.
12.2022 - 02.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Assistant Manager
Idly Go
09.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Industrial Trainee
Riu Hotels and Resorts
11.2021 - 05.2022
- Company Overview: Hotels and Resorts 4
- Successfully completed 6 months of Industrial Training in Food Production Department
- Hotels and Resorts 4
- Contact: MR
- Yavesh Rao Dhondee (HR Manager) Riu Le Morne Mauritius +230 6504200
Education
Indian School Certificate (ISC) -
Adamas International School
05.2004 - 06.2019
Bachelor of Science - Hospitality Management
International Institute of Hotel Management (IIHM)
Kolkata, India 04.2001 -
Bachelor of Arts - Hospitality Management
University of West London
London 04.2001 -
Skills
- Communication
- Problem solving
- Leadership
- Team Oriented
- Microsoft Office
- Microsoft Excel
- Digital Platforms
- Culinary Skills
- Management
- Ai proficiency
Certification
Certificate of Completion of Development and Business Plan conducted by IIHM
Extra-Curricular Activities
Interact Club of Adamas, Helps underprivileged children with right of education, educates girl child for self defence, visits old age homes. ASISC School Nationals (Cricket), Runners up, played for School Bengal in many different states. Cricket Association of Bengal (CAB), Champions Adamas International School.
Adventure Sports
Trekking to various mountain tops. Adventure sports like bungee jumping, river rafting, scuba diving, sky diving, kayaking and wall climbing. I was always into sports and fitness, have played state level cricket & Table Tennis for Bengal state.
Timeline
Patient Relations Manager
Dr. Satadru Biswas (FRCR ONCOLOGY) Apollo Hospital
03.2023 - 02.2025
Business Development Executive
Be10x Artificial Intelligence.
12.2022 - 02.2023
Assistant Manager
Idly Go
09.2022 - 11.2022
Industrial Trainee
Riu Hotels and Resorts
11.2021 - 05.2022
Indian School Certificate (ISC) -
Adamas International School
05.2004 - 06.2019
Bachelor of Science - Hospitality Management
International Institute of Hotel Management (IIHM)
04.2001 -
Bachelor of Arts - Hospitality Management
University of West London
04.2001 -
On Job Training
Indismart Hotel IIHM
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