Uday Bhagat
Customer Support Executive
Nagpur
Summary
Seeking to leverage my education and expertise in payroll and technology to contribute to organizational goals. I am eager to make a positive impact and add value in the field of payroll and accounts.
Overview
16
16
years of professional experience
Work History
Senior Service Desk Associate
Tata Consultancy Services
Nagpur
12.2018 - Current
- Manage payroll processing for India, US, and Canada.
- Calculate and prorate salaries, taxes, and health benefits (e.g., CPP, EI, Federal Tax, RRSP).
- Handle salary conversions for US-based employees receiving pay in Canadian dollars.
- Process and verify Record of Employment (ROE) details, insurance earnings, severance pay, and bonuses.
- Assist with income tax calculations, residency status, and deductions for employees.
- Address ADP payroll inquiries and provide support for end-to-end payroll calculations in India.
- Review processed tickets, provide feedback, and train new joiners.
- Conduct YTD audits to ensure accuracy of W2 and T4 forms.
- Support US and Canada employees with tax forms, paychecks, and related queries via tickets, calls, emails, and chats.
Senior Service Desk Associate
Tata Consultancy Services
Pune
07.2015 - 12.2018
- Worked for NBN(National Broadband Network) an Australian Broadband and Telecom Services as a Case Manager.
- It was a blended process (Voice/Backend/Semi Tech)
- Core responsibility was to provided end to end customer support, right from booking of services to installation
Senior Technical Support Associate
Tech Mahindra Business Services
Hyderabad
10.2014 - 07.2015
- Managed support actions and requests for a US-based Verizon client using ticketing systems.
- Resolved escalated issues as a subject matter expert.
- Troubleshot network connectivity issues for modems/routers.
- Assisted customers in diagnosing and resolving service issues.
Customer Finance Advisor
HUTCHISON GLOBAL SERVICES LTD
Pune
06.2011 - 05.2013
- Served as a Customer Finance Advisor for an outbound UK collection process.
- Managed soft collections, assisting customers in clearing postpaid phone bills by offering various payment options.
Associate Manager
WIPRO
Pune
01.2010 - 06.2011
- Worked as an Associate for a US-based airline, managing inbound calls for United Airlines.
- Handled customer ticketing and baggage queries.
- Upsold Visa plus Mileage Cards and Economy Plus seats.
Customer Service Associate
FIRSTSOURCE
Mumbai
09.2008 - 08.2009
- Worked as a Customer Service Associate for Airtel DTH, managing inbound calls.
- Assisted customers with channel subscriptions and billing concerns.
Education
Bachelor of Commerce - Commerce
Yashwantrao Chauhan University
Ballarpur, India 04.2001 -
Skills
Excellent Communication
Incident Management
MS Office & Computer Skills
Analytical & Problem Solving Skills
Adaptability and Flexibility
Curriculumvitae
Tabrez K. Ansari, Finance Management, Contribute towards achieving organizational goals, while utilizing my education, as well skills in Payroll and technology. Looking for an opportunity to make a positive contribution and add value to the organization in the field of Payroll and Accounts., Tata Consultancy Services, Business Process Lead, 07/02/18 to Present, Working on India Payroll, US payroll and Canada Payroll., Checking and pro rating salaries for Employees., Calculating CPP, CPP2, EI, Federal tax and Health Benefits., Calculating and processing RRSP for employees., Checking Associum benefits entries., Salary conversation: If any EE based in US and getting salary in US then After processing salary in Canada we need to convert the salary as per US (FX Rates)., RECORD OF EMPLOYMENT: In which we mention Start Date and End Date ROE Reason (Reason for Termination) Last Day Worked., ROE details we can check in Web Portal., Insurance Earnings we check in ROE., Severance Pay, Pay in Lieu of benefits, Commission, Bonus., We check additional and separate run details regarding Commission and Bonus., Provide income tax related information,what deductions are done in the salary and accordingly assisting the users., Provide Residency calculation information and RI/NRI logic with user based on that Income tax deduction., Share ADP paystub related queries with US users., Support on end to end pay calculations on India Payroll like PF, VPF, Gratuity, Professional Tax etc., Taxation, Residency Calculation and Payroll processing Calculations., Provide Income tax calculations and Income tax related information to users., Provide Residency calculation in formation and RI/NRI logics with users based on that income tax deduction., Assistance to TCS employees on declarations for Tax savings., Reviewing processed tickets and providing feedback to the associates., Providing training to new joinees., Support on tickets, calls, emails and chats., Work on YTD audits to ensure that the employees W2 forms are accurate., Provide assistance to the US employees on their taxes, ADP paystubs, W2, W2C and W4 forms., Helping US and Canada TCS employees to resolve their queries on pay checks., Work on YTD audits to ensure that the employees T4 forms are accurate., Provide assistance to the Canada employees on their taxes, Paystubs, T4 forms and TD1 forms., Gupta Coal India Pvt. Ltd., Finance Executive, 02/01/12 to 01/23/18, Documentation for issuing Letter of credit (LC)/Bank Guarantee, Amendments, Availing Buyer's Credit, Letter of comfort/ Undertaking, Discounting Letter of Credit etc., Negotiation of charges such as opening of letter of credit, availing buyer's credit, advising and Discounting charges, Bank Guarantee charges, and Amendment charges for all negotiable documents., Calculation of debit advice L/C, BG, foreign remittances (Inward, Outward)., Cash credit Interest calculation for respective banks., Reconciliation of ledgers., Documentation for Renewal of credit facilities in banks., Frequent visits to bank for day to day banking transactions and liasoning with bank officials., Data entry in ERP (Light House software) for LC/BG module., Preparation of monthly cash flow budget at branch levels., Weekly MIS preparation for Management., Maintaining updated data for all forex transactions & LC/BG's, Also done Billing in Maha Genco, KPCL, Haryana power (aravali power), AP Genco, WCL, TNPL, HNL governments supply projects., Sequel Logistics Pvt. Ltd., Jr. Branch officer, 05/11 to 12/11, Handling Accounts of Various branches (TITANEYE+)., To maintain RTGS., To hold stocks coming from warehouse & release on payment., To deliver the valuable consignments coming from outstations to the vendors., Maintain daily sales & Data Entry., Nagpur Hyundai Summer Intern (M.B.A), Two months, Project on Nagpur Hyundai on 'Retail and Wholesale Finance', V.I.A Summer Intern (M.B.A), 45 days, Project on cluster development, with entirely focused on 'Paper processing', Shat-Ayu College Of Professional Studies, Adhyapak Nagar, Hingna, Tpoint, Nagpur, Maharashtra, Finance Management, First division, 2010, Hislop College, Civil lines, Nagpur, Maharashtra, R.T.M. University, Second division, 2008, Hislop College, Civil lines, Nagpur, Maharashtra, Maharashtra Board, Second division, 2004, St. Andrew's High school, Nagpur, Maharashtra, Maharashtra Board, Second division, 2002, Windows, DOS, MSOffice (Word, PowerPoint, Excel), Tally 9.2, ERP SAP (Light House), MSCIT
Personal Information
- Date of Birth: 12/29/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Marathi
Disclaimer
I confirm that the information provided by me is true.
Timeline
Senior Service Desk Associate
Tata Consultancy Services
12.2018 - Current
Senior Service Desk Associate
Tata Consultancy Services
07.2015 - 12.2018
Senior Technical Support Associate
Tech Mahindra Business Services
10.2014 - 07.2015
Customer Finance Advisor
HUTCHISON GLOBAL SERVICES LTD
06.2011 - 05.2013
Associate Manager
WIPRO
01.2010 - 06.2011
Customer Service Associate
FIRSTSOURCE
09.2008 - 08.2009
Bachelor of Commerce - Commerce
Yashwantrao Chauhan University
04.2001 -
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