Uday Dilip Bamane

Responsibilities:

• Engaged with inbound leads and nurtured client interest in online chess programs through personalized communication for the regions of India, Malaysia, Hong Kong, and the UAE.
• Applied a consultative sales approach to recommend suitable courses and address client queries effectively.
• Consistently achieved sales targets, and identified growth opportunities in the EdTech space.
• Coordinated demo sessions to ensure a smooth and timely experience for prospective clients.
• Utilized CRM tools, Excel, and communication platforms to manage sales and client interactions.
• Built strong relationships with parents, understanding their educational needs, and fostering trust.

Responsibilities:

• Conducted client follow-ups via email, LinkedIn, and calls to build relationships, and uncover new business opportunities.
• Specialized in supplier diversity research and due diligence to support strategic, inclusive partnerships.
• Engaged in B2B outreach and market intelligence through data mining and CRM tools.
• Organized meetings and coordinated communication to ensure seamless team collaboration.
• Demonstrated strong online research skills, and proficient use of MS Excel for data analysis.
• Maintained professional communication standards through strong phone etiquette, and follow-up strategies.

Responsibilities:

• Resolved customer escalations with empathy, ensuring satisfaction and retention for a telecommunications brand and industry.
• Provided technical support and issue resolution in the UK telecom sector.
• Handled inbound calls efficiently, delivering timely and accurate assistance on a daily basis.
• Implemented cross-selling strategies, boosting revenue, and enhancing customer experience.
• Improved NPS and CSAT through proactive support and relationship-building.
• Applied strong problem-solving skills in a fast-paced, customer-focused environment.

Responsibilities:

• Resolved customer escalations and technical issues, ensuring satisfaction and timely solutions for a telecommunications brand and industry.
• Managed inbound calls for Australian telecom customers, providing accurate and efficient support on a daily basis.
• Applied cross-selling techniques to drive revenue and enhance the customer experience.
• Improved NPS and CSAT scores through empathetic, proactive service delivery.
• Utilized strong problem-solving and analytical skills to address customer concerns effectively.
• Fostered long-term customer relationships, contributing to retention, and brand loyalty.

Responsibilities:

• Resolved customer escalations with empathy and efficiency, ensuring satisfaction and retention for a telecommunications brand and industry.
• Provided technical support and problem-solving across telecom services for Australian customers.
• Improved NPS and CSAT scores through proactive service and quality customer interactions.
• Handled inbound calls, delivering accurate and timely assistance to enhance the customer experience on a daily basis.
• Executed cross-selling strategies to boost revenue while meeting customer needs.
• Fostered loyalty by building strong relationships and delivering consistent, empathetic support.

Responsibilities:

• Managed third-party and first-party collections for the gym collections process.
• On a daily basis, I made outbound calls to existing clients for follow-ups and to provide possible options.
• Provided efficient and professional customer support, resolving queries promptly.
• Handled customer relationships through CRM tools and clear communication.
• Maintained excellent phone etiquette and strong English communication skills.

Responsibilities:

• Delivered prompt and professional customer support, resolving queries efficiently.
• Managed customer relationships using CRM tools, and effective communication.
• Demonstrated strong phone etiquette and proficient verbal and written English skills.
• Coordinated projects, and ensured on-time delivery, with high client satisfaction.
• Conducted market research and analyzed data using MS Excel for process improvement.
• Engaged customers via social media, enhancing brand interaction, and loyalty.