Urvashi Taneja
Learning Manager
Pune
Summary
- Qualified professional with nearly 19 years of rich experience in Define, Design, Develop, Deliver & Drive Learning Transfer to meet the channel needs at various levels. Significantly contributed towards Project Management, Training Program Management, E-Learning Management, Competence Building, Capability Building, Knowledge Gap Analysis, Business Knowledge Transfers, Thought Leadership, People Management, Personal Excellence and Change Management
- Drove Strategic Learning & Development Programs / Training Roadmaps; created a high-performance L&D function with an aim to attain business excellence.
- Led Organizational Change programs - Adept in aligning learning strategy to meet business needs and solutioning for user enablement using appropriate communications, learning and adoption strategies.
Overview
18
18
years of professional experience
Work History
Learning Business Partnership Manager
ADP
09.2023 - Current
- Leading a team of ELBPs responsible to provide learning solutions to over 9000 employees within an organization
- Acted as primary point of contact for internal and external stakeholders, addressing any issues or concerns in a timely and professional manner.
- Developed trusting relationships with key stakeholders for successful collaboration that resulted in implementation of various learning programs
- Implemented creative continuous learning campaigns in collaboration with BU partners, resulting in increased consumption of learning content.
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Facilitated cross-functional team meetings to ensure internal alignment on partnership strategies and initiatives.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Identifies and defines success measures for training interventions to evaluate the performance and business impact of learning solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed learning budgets for over 10000 associates
- Drive change management agenda for the business.
Enterprise Learning Business Partner
ADP
05.2018 - 08.2023
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Delivered insightful data-driven learning recommendations that informed key decision-making processes within the organization.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
- Build and cultivate relationships with business partners and key stakeholders. Anticipate business unit needs and recommend effective solutions to achieve business unit goals and strategic objectives.
- Coach senior and mid-level leaders and provide them recommendations for actions to improve organizational performance.
- Consult with business leaders on existing or anticipated learning and performance gaps. Offer insight into role specific training plans (new hire and continuous) and ensure adoption of global standards.
- Propose effective learning interventions to enhance associates' performance and business results in line with business unit strategies and goals.
- Gather and analyze data, reports findings and communicate suggested actions on a continuous basis. Solicit management feedback and coaching on performance improvement strategies.
Senior Training Analyst
ADP
10.2015 - 04.2018
- Designing & delivering Projects end to end based on hiring requirements
- Collaborated with subject matter experts to ensure accuracy and relevance of training content.
- Implemented a blended learning approach, combining instructor-led sessions with online resources to optimize knowledge retention.
- Enhanced employee performance by designing and delivering targeted training programs.
- Responsible for managing the On-boarding program for the new hires and internal promotions.
- Facilitated workshops on various topics such as communication skills, leadership development, and conflict resolution, promoting a positive work environment.
- Evaluated training needs through surveys, interviews, and observation, resulting in improved learning experiences for employees.
Process Trainer
Tech Mahindra Business Services
01.2012 - 10.2015
- Conduct product and process training for new hires of different skill sets which includes Retention and Customer Finance
- Conduct customer service trainings and behavior trainings for employees to drive performance and increase efficiency
- Creating Assessments for New hire training
- Designing & delivering Projects end to end to enhance floor performance
- Handling, Mentoring and conducting TTTs with the new trainers
- Have assisted the Content team in building content for projects
- Conducting Floor Projects and Refresher Training (Process, soft skills & communication)
- End to end project handling (Genesys Dialer and Bramley Launch) which includes stakeholder management, scheduling delegates for training and helping content team with designing content
- Stakeholder management and Status check for better batch performance
- Monitoring calls and coaching trainees in OJT to improve Overall Satisfaction (OSAT)
Process Trainer
IBM Global Process Services
02.2006 - 01.2012
- Conducting Training Need Analysis for the agents already on Floor to enhance their Performance
- Suggesting the revision required in the NHT training Modules
- Conducting Refreshers on the bases of Training Need Analysis
- Creating the refresher modules for the Process refreshers bases the TNA identified
- Active Participation & organization of ER activities for the floor & NHT batches
- Resource Planning – planning the batches & allocation of Trainers
- Participating in floor support activities including OJT Support and Remedial Trainings as required and ensure program effectiveness from Training and Business perspectives.
SME
IBM, Global Business Services
05.2008 - 12.2009
- Providing Coaching and Feedback to new agents
- Taking Pre and Post shift hurdles
- Conducting classroom trainings for new updates
- Auditing calls for New Hires and providing feedback
- Checking the efficacy for the feedback already provided to agents
- Taking refreshers for the BQ performers
- Providing Floor Support
- Attending client and quality calibrations.
Financial Associate
IBM, Global Business Services
02.2006 - 04.2008
- Handle product related queries
- Handle and place investigations on disputes pertaining to transactions on customer’s accounts
- Placing block/order for banking cards and checks
- Close/reopen accounts
- Transfer funds from one linked account to another
- Process request for letters of reference and immigration
- Meeting up sale targets of financial products
- Handling and helping clients with their Mortgage and Student loan accounts.
Education
Bachelor of Arts - Arts
Delhi University
Delhi, India 04.2001 -
High School Diploma -
Banasthali Public School
Delhi 04.2001 -
Skills
Negotiation
undefinedAccomplishments
- Awarded top talent in IBM Daksh 2 years in a row
- Awarded Best Trainer for Q2 2012 in Tech Mahindra
- Awarded Super Saver Award for Best throughput for Q1 2013 in Tech Mahindra
- Top Performer Award for 2014
- Leadership Excellence Award in ADP
- Stevie Gold Award for managing Service Culture Project in ADP
Academic Qualification
- B.A. (PASS) from Delhi University.
- 10+2 from CBSE in Science stream
Developmental Trainings Certifications
- Coaching and Feedback
- Executive Presence
- Seven Habits of Highly Effective People
- Facilitator Excellence
- PMP Training
- Leadership Excellence
- Emerging Leaders Program
- Six Sigma Training
Personal Information
- Date of Birth: 09/27/83
- Nationality: Indian
- Marital Status: Single
Timeline
Learning Business Partnership Manager
ADP
09.2023 - Current
Enterprise Learning Business Partner
ADP
05.2018 - 08.2023
Senior Training Analyst
ADP
10.2015 - 04.2018
Process Trainer
Tech Mahindra Business Services
01.2012 - 10.2015
SME
IBM, Global Business Services
05.2008 - 12.2009
Process Trainer
IBM Global Process Services
02.2006 - 01.2012
Financial Associate
IBM, Global Business Services
02.2006 - 04.2008
Bachelor of Arts - Arts
Delhi University
04.2001 -
High School Diploma -
Banasthali Public School
04.2001 -
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