Usha Nikhil Desai
Senior Specialist Sales
Thane
Summary
Dynamic Senior Sales Specialist at Viaante Business Solutions with proven expertise in lead generation and customer relationship management. Achieved quarterly sales targets through effective negotiation and upselling strategies, fostering strong client rapport. Proficient in Salesforce, I consistently optimized sales processes, driving revenue growth and enhancing customer satisfaction.
Professional sales leader with proven history in driving revenue growth and forging strong client relationships. Skilled in strategic planning, market analysis, and negotiation. Known for collaborative teamwork and adaptability in dynamic environments. Valued for effective communication, leadership, and delivering impactful results.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Sales Specialist
Viaante Business Solutions Pvt Ltd
03.2022 - Current
- Active search for new clients : cold-calling Handled approximately 150-200 inbound and outbound calls.
- Understand customer need and handle their quires.
- Close a customer sale and achieve targets quarterly.
- Generate leads and calls to potential customers. Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Achieve Sales target and build customer relationship.
- Call monitoring and providing actionable insights.
- Making Daily Production report and Monthly report.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Business Development Executive
The Monarch Enterprises
05.2019 - 03.2022
- Executing complete designing solution for optical & retail showrooms in India. Devises strategies (including call pitch/ presentations)and techniques necessary for achieving the sales target
- Executing retail and corporate sales, conducting outdoor meetings, and closing sales for both retail and corporate clients.
- Identifying and generating new business opportunities to drive revenue growth.
- Building strong relationships with potential clients to expand the client base. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Acquiring new clients to facilitate business growth and expansion. Promoting products and services, negotiating contracts, and maximizing profits for the business.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Attend meeting with clients on their interior design needs & requirements.
- Working closely with the Design Department on clients requirements and design concept. Prepare contracts, project schedule, submissions and other relevant documents.
- Involve in project management, such as coordinating project activities with contractors and supplies to ensure work carried out is adherence to project schedule
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Gold Associate Executive
Ebiz.com.pvt Ltd
11.2014 - 01.2019
- Selling products directly to customers and building a network of distributors to expand sales and earn commissions.
- Promoting and selling a product to end consumers online and enlisting other people to help with sales efforts.
- Building a network, developing marketing strategies, and managing a team, foster skills such as leadership, communication, and problem-solving.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
Bachelor of Science - Information Technology
Shankar Narayan Collage
Mumbai 04.2016 - 05.2019
Skills
- Negotiation expertise
- Sales presentations
- Upselling strategies
- Salesforce proficiency
- Sales process optimization
- Lead generation
- Teamwork and collaboration
- Customer relationship management
- Relationship building
- Customer satisfaction
- Business development and planning
- Negotiations
- Closing deals
- Cold calling
- Upselling expertise
Timeline
Senior Sales Specialist
Viaante Business Solutions Pvt Ltd
03.2022 - Current
Business Development Executive
The Monarch Enterprises
05.2019 - 03.2022
Bachelor of Science - Information Technology
Shankar Narayan Collage
04.2016 - 05.2019
Gold Associate Executive
Ebiz.com.pvt Ltd
11.2014 - 01.2019
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