UTKARSHA MAHADIK
FRONT DESK EXECUTIVE
Mumbai
Summary
Dynamic salon owner with expertise in business growth and retention, honed at MERAKII SALON. Skilled in hair styling techniques and human resources administration. Successfully developed marketing strategies, boosting client acquisition by 20%. Proven ability to cultivate supplier relationships and enhance customer satisfaction through professional communication and efficient operations.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Salon Owner
MERAKII SALON
2020.01 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
Front Office Executive
Pinkerton
2018.04 - 2019.01
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Salon Manager
Enrichsalon
2017.06 - 2018.03
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Senior Front Office Executive
OMKAR REALTORS AND DEVELOPERS
2015.01 - 2016.03
- Managed inventory of supplies for front office operations, maintaining adequate stock levels and minimizing waste.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Front Desk Executive
Sodexo Facilities Management Services
2014.01 - 2014.12
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Contributed to a positive work environment by effectively communicating with team members across departments.
Front Office Executive
SAHARA STAR
2012.06 - 2014.10
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
Education
No Degree - PROFESSIONAL MAKE UP ARTIST AND EDUCATOR
MERAKII SALON
Mumbai, India 2001.04 -
BACHELOR IN COMMERCE - ACCOUNTS
MUMBAI UNIVERSITY
Mumbai, India 2001.04 -
Skills
Hair styling techniques
Human resources administration
Business growth and retention
Planning and execution
Timeline
Salon Owner
MERAKII SALON
2020.01 - Current
Front Office Executive
Pinkerton
2018.04 - 2019.01
Salon Manager
Enrichsalon
2017.06 - 2018.03
Senior Front Office Executive
OMKAR REALTORS AND DEVELOPERS
2015.01 - 2016.03
Front Desk Executive
Sodexo Facilities Management Services
2014.01 - 2014.12
Front Office Executive
SAHARA STAR
2012.06 - 2014.10
No Degree - PROFESSIONAL MAKE UP ARTIST AND EDUCATOR
MERAKII SALON
2001.04 -
BACHELOR IN COMMERCE - ACCOUNTS
MUMBAI UNIVERSITY
2001.04 -