Vaibhav Gupta
Project Manager
Mumbai
Summary
Dynamic, Meticulous and Results-driven Project Manager with 13+Years of experience, passionate for streamlining comprehensive IT Projects, Delivery/Operations and Stakeholders across ERP domain. A strategic thinker and a problem solver, adept at managing massive scaled projects fostering collaboration, innovation and accountability.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Project Manager
Birlasoft Limited
06.2023 - Current
- Facilitated Oracle JD Edwards rollout and Integration project
- Project Manager for a large Life Sciences client administrating multiple development projects simultaneously
- Superheaded 10+ members spread in EMEA region like Romania, Poland and Turkey.
- Customer engagement expert for regularly seeking feedback, understanding needs, and keeping communication channels open
- Primary liaison for streamlining inquiries and updates between the client and team
- Impeccable communication skills and strategies to manage expectations, steer conversations, and clarify the project's scope and deliverables with the client
- Exemplary professional conduct in measuring project performance using appropriate systems, tools and techniques, report and escalate issues to management as needed
- Orchestrate Risk management to minimize project vulnerabilities
- Fabricate and sustain comprehensive and extensive project documentation for internal and external stakeholders
Project Manager
Birlasoft
07.2020 - 05.2023
- Project Manager – QAD AMS and Enhancement project
- Administered team of 8+ members with different area of expertise from developers to DBAs to Solution architects for EMEA region
- QAD implementation and collaboration for Life Science domain client primarily based out of Europe
- Seamless E-2-E delivery of complex QAD projects involving different stakeholders/vendors
- Steered smooth client upsurges and ensured CSATs are maintained
- Cost optimization in the project and coordinating with procurement teams for all types of contracts
- Governed SLA bound deliverables and enhancements
- In-Depth analysis of RCAs and ensuring remediation are handled efficiently and in timely manner
Technical Consultant
QAD India
01.2013 - 06.2020
- Support Management - Apart from initial Cloud technical support activities in the initial 3-4 years, I was involved in delivering different self-initiated and management-initiated projects like:
- Configuration Management - The Project aimed at collecting all the processes currently being followed by different teams across globe. Then designing plan how to automate, manage the current and future configurations of different types of systems and applications.
- Monitoring Framework Streamlining - This was my self-initiated project to resolve recurring alerts being received on the monitoring tool and how to improve the monitoring process to maximum the output in pro-active approach of problem management
- Support tool Migration - I was involved in this project from Configuration Management side to design the architecture and flow how the configuration of different application components should be stored, updated and managed in the Jira Service Desk tool
- Configuration Tools upgrade - I was involved in upgrading different tools utilized of configuration of the application by working closely with R&D team
- AMS Customer migration - This was a project to migrate one of the AMS customers to Cloud infrastructure
Education
B.E. - Computer Science
R.G.P.V University
Bhopal 04.2001 -
Skills
Project Management
Stakeholder Management
Contract management
Vendor Management
Change Governance
Strategic Planning
Customer Relationship Cultivation
Augmented Productivity
Certification
• Certified Scrum Master (CSM) 2023
Timeline
Project Manager
Birlasoft Limited
06.2023 - Current
Project Manager
Birlasoft
07.2020 - 05.2023
Technical Consultant
QAD India
01.2013 - 06.2020
B.E. - Computer Science
R.G.P.V University
04.2001 -
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