Vaibhav Pathak

Company Overview: Altera, a member of the N,Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions

• Senior operations position providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern
• Responsible for monitoring, maintaining, troubleshooting, and enhancing our Network Systems, including Cisco routers, Palo Alto firewalls, Azure Networking, Azure firewalls
• Lead, mentor, and develop a team of Network engineers, fostering a culture of continuous improvement and operational excellence
• Oversee the maintenance, configuration, and reliable operation of Network systems, including hardware, software, and other related infrastructure
• Lead incident response efforts, ensuring timely resolution of Network issues while minimizing impact on business operations

• Part of Japan region, acting as NOC manager escalation contact responsible for providing real-time support in troubleshooting any network related issues
• Responsible for Managing and Support enterprise network including WAN, LAN, WLAN of Japan based DC and branches
• Recommend, schedule, and perform network improvements, upgrades, and repairs
• Practice network asset management, to include maintenance of network inventory.
• Ensured continuity of service to meet key metrics and Service Level Agreements.
• Managed and performed upgrades to network devices hardware and software components as required.
• Responsible for SD-WAN migrations projects.
• Handling Escalated LAN/WAN and Wireless issue for remote users.
• Increased team productivity through effective management, training, and mentoring of Network Operations Center staff.
• Installation and deployment of LAN switches and WAP as per requirement
• Coordinating with Local contact person & other vendor groups to resolve data network related problems on daily basis
• Fault Management of devices and links
• Troubleshooting switching and routing related issues
• Managed Network Operating Center (NOC) technical infrastructure and server performance.

• Part of Track 2 OSS team, acting as Network engineer
• Working in automated environment, dexterously involved in constant communication with activation team
• Key role in network related cli solving between SPC team and EMA team
• Help to understand network topology to activation team
• Network diagram creation of various services like Unsecure internet, Intranet with different flavours (proximus specific)
• Co-ordination with EOC, EAI and ECM team for their network related information such as business rules
• Network abstraction and changes to feature model
• Part of Technical enrichments like data receive from customer
• Network cli testing on LAB devices
• Part of design team and co-ordination with designer and testing team members
• Knowledge about Yang/Netconf

• Ensured smooth operations of Routers, WAN Switches, Leased lines, VSAT, Modems, while managing the 24 hours Customer support centre for corporate clients
• Managing installation of LL customers and BB Server database (i.e Log2Space) for ISP Customers
• Also handling Installation, Configuration & Maintenance of Routers - Cisco:7304,7606,7609,7513,7206,4500, 3745), Atrie 3680, Layer-3 switches (Catalyst 3750, H3C-S3600), Allied Switches ,HDSL Modems and Radio Modems, Alcatel 3600 & 3645 Main street Bandwidth Manager
• Managing ISP operations and troubleshooting and ensuring best in class service delivery

• Installation, Configuration & Maintenance of Routers Cisco,7206,4500, 3745; Layer-3 switches (Catalyst 3750, LAYER 2 SWITCHES (CISCO 2950,2960)
• Troubleshooting of IP's assigned for Internet Bandwidth customers
• Accountable for WAN Network Monitoring using monitoring tool such as Whats Up- Gold, Pacific's proprietary NMS and MRTG
• Liase with Bharti, TTSL, Powergrid for maintaining links
• Escalation with service providers like Tata, MTNL, VSNL etc for network connectivity issues
• Remotely managing HYDRABAD and CHENNAI POP

• Spearheaded efforts as member of Technical Support Team Round clock at a Class-A ISP in Network Operating Center (NOC)
• Deftly provided Shared & Premium Internet Services to IT Companies and ISP's through Leased Lines, Fiber and Radio connectivity
• Effectively coordinated with Basic telecom providers (MTNL, TTML & Tata Power) for Feasibility, Installation and Maintenance of Leased Lines
• Monitored Leased line Status of Datacom Customers and providing solutions
• Monitored and troubleshoot NIXI (National Internet Exchange of India) Links, 21 ISP Customers Like Bharti, MTNL, Reach, BSNL,TATA Communications, Ernet, Railtel
• Managed HDSL Modems and Radio Modems, Alcatel 3600 & 3645 Mainstreet Bandwidth Manager
• Observed and Maintained International Gateways, Bandwidth Management, Co-Ordination with other Upstream Services Provider