Vaibhav Shinde

• Leveraged SolarWinds monitoring and other analysis tools to maintain real-time network visibility, enabling swift response times to potential issues.
• Worked extensively with ExtraHop to troubleshoot performance issues with detailed analytics and metrics
• Improved application performance through extensive monitoring and diagnostics using Azure Monitor tool.
• Developed custom monitoring and alerting solutions within the Azure ecosystem, enabling proactive identification of potential issues before they escalate.
• Monitored system logs using Splunk for all servers and network devices to maximize uptime.
• Worked extensively with SolarWinds to schedule and store reports.
• Reduced downtime by proactively monitoring system health and addressing potential issues.
• Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Developed custom scripts and automation tools to streamline routine tasks, increasing productivity among team members.
• Improved network performance by analyzing and optimizing configurations.
• Improved system reliability by implementing monitoring and alerting tools for critical infrastructure components.
• Enhanced system reliability by designing and implementing robust monitoring and alerting systems for critical infrastructure components.
• Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
• Troubleshoot routers, layer 2 and 3 switches, and network firewalls.
• Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
• Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Exceeded SLA standards for response times and problem resolution.
• Created graphical reports to visualize network performance and uptime to management members.
• Participated in ongoing training initiatives to stay current on industry trends and best practices relating to network monitoring.

• Monitoring Network infrastructure, VOIP infrastructure, and various physical and virtual environments of NICE
• Troubleshooting Network connectivity issues whenever we encounter any outage at any locations of NICE and working with various ISP's till resolution.
• Troubleshooting MPLS connectivity issues within NICE global site presence.
• Troubleshooting P2P connectivity issues at various locations of NICE.
• Worked on Checkpoint FW in order to check high availability, site to site VPNs and multiple security related issues.
• Managing and troubleshooting wireless network connectivity issues using cisco WLC.
• Managing and troubleshooting cisco user stack switches at Pune location with employee count of more than 1200
• Worked on user tickets generated for VLAN tagging, Remote Access VPN, port opening/blocking request.
• Monitoring and troubleshooting of large voice infrastructure including ISDN network which includes redundant PRI lines at various locations of NICE.
• Worked on CUCM to create SIP trunks as per user request and assigning multiple softphone extension’s as per client requirement.
• Resolved VM cloning, VM creation, disk expansion requests of various systems under VCenter and VRA environments.

● Worked on network and server monitoring tools in order to maintain the stability of the I.T. production environment, while greatly reducing the risk of any direct impact to the real-time operations
● Addressed and resolved all critical infrastructure service affecting and potential service affecting issues within the various I.T. environments.
● Proactively monitored availability and performance of the Network devices and Servers and infrastructure using monitoring tools SCOM & SolarWinds
● Handle incident response activities including triage, incident management, and root cause analysis, escalations, notifications, and communication.
● Provide constant constructive feedback to manager to improve existing processes to ensure fast and consistent handling/containment of identified issues
● Assisted in disaster recovery planning, testing, implementation and documentation.
● Ensured SLA's are achieved, and client expectations are met (or exceeded)
● Create and communicate the Daily Incident Report to Executive, internal and customer- facing teams in support of status updates on open issues, root cause analysis and problem remediation.

● Worked on IPS (internet port services), PRI (Primary Rate Interfaces) and Domestic leased circuit related issue of the mid-level corporate and top corporate clients of TATA Teleservices and TATA Communications till resolution of fault.
● To perform initial diagnosis of faults- Validation of alarms
● To ensure accurate ticket detail entry and updates for all fault reports.
● Ensuring technical and managerial escalation completed to defined time-scales.
● Guiding end user to diagnose internet leased lines and PRI.
● Evaluation of fiber network end visibility, if any problem found then taking actions.
● Co-coordinating with clients and internal NOC and field team of TATA Teleservices till resolution.
● Interaction with other Technical and Incident Management teams in CRM
● Coordinating with relationship manager, change manager, service improvement plan team and upstream provider for customer requests like high uptime, up gradation of IP Pool (LAN, WAN) and Bandwidth, BGP advertisement, shifting activity of customer premises and copper to fiber (shifting of switch port), up gradation of channels in PRI line.