Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vaibhavi Shirke

Client & Candidate Care Representative
Thane

Summary

Customer Service professional with 7+ years of experience in customer support, embassy services, medical billing, and background verification. Skilled in voice, email, and chat communication with strong problem-solving abilities. Adept at managing processes efficiently while ensuring customer satisfaction.


Seeking to leverage my experience in a dynamic role that offers growth and new challenges.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Client & Candidate Care Representative

Sterling Talent Solutions
06.2022 - 07.2025
  • Handled client & candidate queries primarily through emails and chat support.
  • Assisted new team members by guiding them through processes and best practices.
  • Managed escalation calls and resolved complex issues efficiently.

Sr. AR Associate

Gebbs
07.2021 - 06.2022
  • In this medical billing process, my responsibility was to ensure that all medical bills were accurately processed and properly settled in a timely manner

Customer Service Executive

Hexaware Technologies
10.2020 - 07.2021
  • I worked as a Customer Service Executive for VFS Global for the Embassy of India in the USA.
  • And my job profile was to process emails and calls.

Customer Service Executive

Arrise BPO Solutions
03.2019 - 10.2020
  • I worked as a Customer Care Executive for Travel Food Services
  • My tasks included responding to emails and updating the tracker in Excel on a daily basis in response to customer inquiries


Education

BMS - Finance

JVMS MEHTA DEGREE COLLEGE
04.2022

Commerce - undefined

New English Junior College
03.2019

SSC - undefined

Saraswati Vidyalaya High School
03.2017

Skills

Communication

Interests

Badminton, Pickle Ball, Watching Anime, Traveling, Dance

Timeline

Client & Candidate Care Representative

Sterling Talent Solutions
06.2022 - 07.2025

Sr. AR Associate

Gebbs
07.2021 - 06.2022

Customer Service Executive

Hexaware Technologies
10.2020 - 07.2021

Customer Service Executive

Arrise BPO Solutions
03.2019 - 10.2020

Commerce - undefined

New English Junior College

SSC - undefined

Saraswati Vidyalaya High School

BMS - Finance

JVMS MEHTA DEGREE COLLEGE
Vaibhavi ShirkeClient & Candidate Care Representative