Badminton, Pickle Ball, Watching Anime, Traveling, Dance
Vaibhavi Shirke
Client & Candidate Care Representative
Thane
Summary
Customer Service professional with 7+ years of experience in customer support, embassy services, medical billing, and background verification. Skilled in voice, email, and chat communication with strong problem-solving abilities. Adept at managing processes efficiently while ensuring customer satisfaction.
Seeking to leverage my experience in a dynamic role that offers growth and new challenges.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Client & Candidate Care Representative
Sterling Talent Solutions
06.2022 - 07.2025
- Handled client & candidate queries primarily through emails and chat support.
- Assisted new team members by guiding them through processes and best practices.
- Managed escalation calls and resolved complex issues efficiently.
Sr. AR Associate
Gebbs
07.2021 - 06.2022
- In this medical billing process, my responsibility was to ensure that all medical bills were accurately processed and properly settled in a timely manner
Customer Service Executive
Hexaware Technologies
10.2020 - 07.2021
- I worked as a Customer Service Executive for VFS Global for the Embassy of India in the USA.
- And my job profile was to process emails and calls.
Customer Service Executive
Arrise BPO Solutions
03.2019 - 10.2020
- I worked as a Customer Care Executive for Travel Food Services
- My tasks included responding to emails and updating the tracker in Excel on a daily basis in response to customer inquiries
Education
BMS - Finance
JVMS MEHTA DEGREE COLLEGE
04.2022
Commerce - undefined
New English Junior College
03.2019
SSC - undefined
Saraswati Vidyalaya High School
03.2017
Skills
Communication
Interests
Timeline
Client & Candidate Care Representative
Sterling Talent Solutions
06.2022 - 07.2025
Sr. AR Associate
Gebbs
07.2021 - 06.2022
Customer Service Executive
Hexaware Technologies
10.2020 - 07.2021
Customer Service Executive
Arrise BPO Solutions
03.2019 - 10.2020
Commerce - undefined
New English Junior College
SSC - undefined
Saraswati Vidyalaya High School
BMS - Finance
JVMS MEHTA DEGREE COLLEGE
Similar Profiles
Michelle NicholsMichelle Nichols
Vice President of Product- Public Records at Sterling Talent SolutionsVice President of Product- Public Records at Sterling Talent Solutions
LEILA SANVICTORESLEILA SANVICTORES
Client Success Associate at Sterling Talent Solutions a First advantageClient Success Associate at Sterling Talent Solutions a First advantage
Daryll FelipeDaryll Felipe
Verification Specialist at Sterling Talent Solutions Philippines, Inc.Verification Specialist at Sterling Talent Solutions Philippines, Inc.
Vilien DengléVilien Denglé
Business Director at RAYMOND CONSUMER CARE PVT. LTD.Business Director at RAYMOND CONSUMER CARE PVT. LTD.
Nilesh R. KadamNilesh R. Kadam
Despatch Office at MUKAND LTDDespatch Office at MUKAND LTD