Badminton, Pickle Ball, Watching Anime, Traveling, Dance
Vaibhavi Shirke
Client & Candidate Care Representative
Thane
Summary
Customer Service professional with 7+ years of experience in customer support, embassy services, medical billing, and background verification. Skilled in voice, email, and chat communication with strong problem-solving abilities. Adept at managing processes efficiently while ensuring customer satisfaction.
Seeking to leverage my experience in a dynamic role that offers growth and new challenges.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Client & Candidate Care Representative
Sterling Talent Solutions
06.2022 - 07.2025
- Handled client & candidate queries primarily through emails and chat support.
- Assisted new team members by guiding them through processes and best practices.
- Managed escalation calls and resolved complex issues efficiently.
Sr. AR Associate
Gebbs
07.2021 - 06.2022
- In this medical billing process, my responsibility was to ensure that all medical bills were accurately processed and properly settled in a timely manner
Customer Service Executive
Hexaware Technologies
10.2020 - 07.2021
- I worked as a Customer Service Executive for VFS Global for the Embassy of India in the USA.
- And my job profile was to process emails and calls.
Customer Service Executive
Arrise BPO Solutions
03.2019 - 10.2020
- I worked as a Customer Care Executive for Travel Food Services
- My tasks included responding to emails and updating the tracker in Excel on a daily basis in response to customer inquiries
Education
BMS - Finance
JVMS MEHTA DEGREE COLLEGE
04.2022
Commerce - undefined
New English Junior College
03.2019
SSC - undefined
Saraswati Vidyalaya High School
03.2017
Skills
Communication
Interests
Timeline
Client & Candidate Care Representative
Sterling Talent Solutions
06.2022 - 07.2025
Sr. AR Associate
Gebbs
07.2021 - 06.2022
Customer Service Executive
Hexaware Technologies
10.2020 - 07.2021
Customer Service Executive
Arrise BPO Solutions
03.2019 - 10.2020
Commerce - undefined
New English Junior College
SSC - undefined
Saraswati Vidyalaya High School
BMS - Finance
JVMS MEHTA DEGREE COLLEGE