Vaibhav Kumar Singh

Customer-focused Premier Support Specialist with 12 years of progressive experience in BMC Discovery, Helix solutions, and enterprise IT Operations Management. Proven track record of leading critical support engagements and managing high-profile customer relationships across Europe and the Middle East.

Passionate about knowledge sharing, having delivered high-impact webinars, internal training, and widely used technical content for global Discovery practitioners.

Eager to contribute strong analytical and technical expertise to help organizations build robust, scalable, and business-aligned IT solutions.

BMC Discovery Certified Professional, 98%

• Achieved one of the highest premier customer renewal rates in the region by driving strong relationships, proactive support, and measurable value delivery.
• Reduced support backlog by 40% by leading daily review calls, providing resolution strategies, and mentoring engineers on complex cases.
• Delivered 8 high-impact webinars on BMC Discovery to global customers, recordings have been viewed by 10000+ users on YouTube.
• Secured 2nd place in Area-Level Table Topics Contest under Toastmasters International.

• 2017, BMC Discovery SAAM and TPL
• 2018, AWS Basics
• 2018, KCS(Knowledge Centered Service)

• Long term incentive award
• Community Ranger award
• Multiple "Best Performer" awards

Discovery Inferred Model Consolidation

Discovery Service Modeling - SAM & Blueprint

AWS Cloud Discovery Best Practices

BMC Discovery-ServiceNow Integration

BMC Discovery Query and Reporting(Part 1 & 2)

BMC Discovery-CMDB integration(Part 1 & 2)

I hereby declare that all the above mentioned information given by me is true and correct to the best of
my knowledge and belief.

Date:
Place:

(VAIBHAV KUMAR SINGH)