Vaishakhi Kabir

Senior Systems Engineer

• Handling CRM sales cloud application and managing big team as shift team lead.
• Worked on code refactoring, incident management, production support. Mentoring L1 team.
• Resolved integration related issues.
• Continuously gathering the information from client.
• Worked on Lightning Flows and process builders, workflows for complex configuration requirements.
• Help team to resolved tickets whenever they required. custom settings, Report and dashboards, queue management Lead assignment rule, page layout record types, list view, Flows workflows.
• Configuration and development of the entire security model for application in terms of sharing rules, OWD, Roles and hierarchy, Profile and permission sets.
• Developed Apex Classes for various functional needs in the application.
• Created various Reports and dashboards to assist managers to better utilize Salesforce as a sales tool.
• Closely worked with the Testing team for defects fixes and early identification of defects.
• Worked on Apex classes, Triggers and Test classes to maintain code quality.
• Designed and developed Workflow rules, Validation rules, and Customizations.