Vaishali Timothy

- Working with Resource Managment Group, led team development initiatives, enhancing leadership and
communication as an HR executive.
- Oversaw comprehensive HR functions, including talent
acquisition, training, and management for various accounts.
- Ensured smooth onboarding of new employees by promoting
company culture and values alignment.
- Maintained accurate personnel records and updated HR
databases.
- Responded to employee inquiries regarding HR issues.
- Strategically placed associates on projects matching their
skills with client requirements.
- Coordinated IT onboarding, collaborating with vendors and
utilizing job portals to fulfill recruitment targets.
- Conducted in-house recruitment events to meet strategic
workforce and regional staffing needs.
- Delivered comprehensive support for associate queries
related to salaries, leave, separations, and health benefits.

- Facilitated open communication channels between employees and management to promote a positive workplace culture.

- Conducted meticulous monitoring of internal compliance
calls for US clients to ensure adherence to standards.
- Expertly identified errors, evaluating associates against 34
key compliance parameters.
- Compiled and communicated detailed feedback through
Excel reports to team leaders for associate performance
enhancement.

- Delivered exceptional customer service via phone, ensuring satisfactiDelivered exceptional customer service via phone, ensuring
satisfaction and retention.
- Provided comprehensive solutions, consistently meeting and
exceeding performance targets.
- Enhanced revenue through strategic cross-selling postresolution.
- Actively participated in weekly process improvement
workshops to boost Net Promoter Score (NPS), resolution rates,
and Average Handle Time (AHT).
- Collaborated with the back-office team to manage cases
across 28+ campaigns effectively.
- Maintained strict adherence to compliance standards,
achieving 100% quality and accuracy.
- Proficient in utilizing CRM and PeopleSoft platforms to
streamline customer interactions.

- Delivered exceptional customer service, ensuring customer
satisfaction as a top priority.

- Proficiently managed multiple live chat interactions
simultaneously, addressing both billing and technical issues.
- Resolved customer inquiries effectively, leveraging
opportunities for cross-selling and upgrades post-resolution.
- Consistently achieved daily sales targets through strategic
customer engagement and solution-oriented approaches.

- Delivered exceptional customer service via email, ensuring
efficient and effective communication.
- Consistently achieved daily performance targets.
- Resolved customer inquiries through meticulous email
correspondence.
- Provided comprehensive solutions to customer issues,
ensuring complete satisfaction.
- Implemented feedback proactively for continuous service
enhancement and personal development.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.-

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.-

- Responded to customer requests for products, services, and company information.

- Led outbound sales campaigns at Infomedia 18, ensuring
accuracy in Yellow Pages data through meticulous verification.
- Engaged customers effectively to validate essential details
including business identity, location, communication channels,
service hours, and product services.