Valencia Perumal
Senior Credit Controller in Insurance domain
Pune
Summary
Accomplished Senior Credit Controller with a proven track record at WNS Global Services, adept in reducing overdue accounts and enhancing customer satisfaction. Expert in Excel, showcasing excellent communication and teamwork skills. Streamlined operations and significantly improved productivity by implementing efficient processes. A self-driven and motivated professional looking for oppurtunities to use my skill sets for growth of the organization.
Overview
5
5
years of professional experience
Work History
Senior Credit Controller
WNS Global Services
05.2021 - Current
- Reduced overdue accounts by consistently monitoring receivables and initiating timely follow-ups with clients.
- Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
- Streamlined account reconciliation processes by implementing automated systems and cross-departmental collaboration, leading to faster resolution of discrepancies.
Associate - Operations
Conneqt Business Solutions
05.2019 - 12.2020
- Enhanced customer satisfaction by addressing concerns quickly and implementing improvements based on feedback.
- Streamlined operations by implementing efficient processes and procedures to improve overall productivity.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Computer Applications -
Dr. D. Y. Patil ACS College, Pimpri
Pune 04.2001 -
High School Diploma -
St Ursula Jr. College
Pune 04.2001 -
High School Diploma -
St Ursula High School
Pune, India 04.2001 -
Skills
Customer Relations
Excel proficiency
Excellent Communication
Teamwork and Collaboration
Time Management
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
Tamil
Beginner (A1)
Hobbies
- Reading books
- Listening to music
- Playing outdoor games
Timeline
Senior Credit Controller
WNS Global Services
05.2021 - Current
Associate - Operations
Conneqt Business Solutions
05.2019 - 12.2020
Bachelor of Computer Applications -
Dr. D. Y. Patil ACS College, Pimpri
04.2001 -
High School Diploma -
St Ursula Jr. College
04.2001 -
High School Diploma -
St Ursula High School
04.2001 -
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