Vanya Chaturvedi
Data Analyst
Pune
Summary
Analytical and detail-oriented professional with 5+ years of experience in government IT operations, user administration, SQL-based reporting, stakeholder management, and business process support. Experienced in handling large-scale centralized applications, generating operational and revenue reports using SQL, managing user access, and resolving business workflow issues. Currently upskilled in Data Analytics with hands-on training in SQL, Power BI, Excel, Python, Tableau, and Statistics. Seeking to leverage domain expertise and analytical skills in a Data Analyst role.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
System Support Engineer / Subject Matter Expert (S
National Informatics Centre (NIC)
12.2018 - 10.2023
- Provided application support, workflow management, and operational assistance for centralized transport applications across RTO offices.
- Conducted technical and workflow training sessions for RTO officers, automobile dealers, and clerical staff on system usage and business processes.
- Served as Subject Matter Expert (SME) and primary point of contact for user issues, workflow discrepancies, and application-related support.
- Managed user onboarding, access provisioning, role assignment, and activity mapping for various stakeholders.
- Administered multiple application modules, including e-Challan, iRAD, VLTD, and driving license-related services.
- Coordinated with development and technical support teams for issue resolution and system improvements.
- Generated monthly revenue reports and ad-hoc business reports using SQL queries for management and government officials.
- Extracted, validated, and analyzed data from centralized databases to support operational reporting requirements.
- Managed ITSM tickets, tracked issue resolution, and ensured compliance with service-level expectations.
- Supported data validation, correction, modification, and disposal activities related to driving licenses and vehicle registration workflows.
- Assisted in the implementation, user onboarding, and operational support for e-Challan systems across departments.
- Successfully trained and supported hundreds of end users during the transition to centralized transport management systems.
- Established expertise across multiple business modules, leading to expanded administrative responsibilities.
Network Engineer
Wipro Limited
08.2016 - 03.2017
Contributed to projects at Wipro Limited during 2016 to 2017.
- Monitored and supported network services are provided through multiple telecom service providers.
- Monitored and supported network services provided through multiple telecom service providers.
- Coordinated with service providers to ensure service availability and issue resolution.
- Coordinated with service providers to maintain service availability and expedite issue resolution.
Education
Bachelor of Engineering - Information Technology
Shri Shankracharya College of Engineering & Technology
Bhilai, India 04.2001 -
Skills
SQL
Power BI
Excel
Statistics for Data Analytics
Tableau
Python
Data insights
Data Modeling
Incident Management
Certification
Data Analytics
Projects
DATA ANALYTICS PROJECTS
Sales Performance Dashboard – Power BI
- Developed an interactive dashboard to analyze sales, profit, and regional performance.
- Created DAX measures for KPIs and trend analysis.
- Implemented drill-through, filters, and slicers for dynamic reporting.
- Performed data extraction, cleaning, and analysis using SQL.
- Utilized joins, aggregate functions, subqueries, and window functions to answer business questions.
- Generated analytical reports and insights from transactional datasets.
- Built interactive dashboards using Pivot Tables, Pivot Charts, XLOOKUP, and Conditional Formatting.
- Automated reporting processes and created KPI tracking reports.
Timeline
Data Analytics
07-2026
System Support Engineer / Subject Matter Expert (S
National Informatics Centre (NIC)
12.2018 - 10.2023
Network Engineer
Wipro Limited
08.2016 - 03.2017
Bachelor of Engineering - Information Technology
Shri Shankracharya College of Engineering & Technology
04.2001 -