VARSHA SURYAVANSHI
Senior Associate
Mumbai
Summary
I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations, demonstrating exceptional skills in process analysis and team support. My strategic approach to operational excellence and workload prioritization led to innovative solutions, fostering strong stakeholder relationships and driving operational improvements.
Overview
2
2
years of professional experience
Work History
Senior Operations Associate
Medicover Hospital
04.2023 - Current
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
- Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Reduced overhead costs through effective resource allocation and budget management.
- Managed staff workload distribution, ensuring optimal coverage during peak periods, maintaining high service levels.
- Development and generation of daily, weekly, and monthly service reports.
- Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
- Effective management of complaints.
- To ensure a smooth admission and discharge process.
- Bed management.
- Coordinating with various departments, which includes HR, Marketing, MRD, reception, maintenance, OT, etc.
- Preparation of operational matrix regarding patient feedback.
- Maintains operations by following policies and procedures, reporting needed changes.
- Collaborate with the health care team in designing and implementing policies and procedures.
- Analyzing and presenting requisitions to the management for necessary equipment.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, and controlling credit extended to patients.
- Maintaining discharge TAT, and analyzing to improve it.
- Contributes to team effort by accomplishing related results as needed.
- Monitor the safety features of the hospital and improve it.
- Conducting daily rounds for patients and maintaining patient feedback analysis.
- Conducting surprise rounds to assess and evaluate patient care, staffing, and hospital operations during night hours.
- Maintaining daily MIS and generating IP reports.
Skills
Time Management
Leadership
Operational Excellence
Communication
Process Analysis
Data Analysis
Team Support
Scheduling and Planning
OPD and IP Administration
Customer satisfaction and feedback
Timeline
Senior Operations Associate
Medicover Hospital
04.2023 - Current
Executive Healthcare Management - Healthcare Management
Loyola Institute of Business Administration
04.2001 -
Basic BSC Nursing - Nursing
MUHS University
04.2001 -
Education
Executive Healthcare Management - Healthcare Management
Loyola Institute of Business Administration
Chennai, India 04.2001 -
Basic BSC Nursing - Nursing
MUHS University
Mumbai, India 04.2001 -
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Software
Microsoft Office
HIMS
Techpro
Internet and email
Accomplishments
Awarded for Employee of the Month in MAY-2024
Awarded for Employee of the Month in JAN-2024
Educationalqualification
- Executive Healthcare Mang. From Loyola inst. Of Business Administration.
- BSC Nursing From Jaslok College Of Nursing
- Atomic Energy School