Varun Vaidya
Travel Industry
Pune
Summary
Experienced professional with having 16+ years of experience in Travel & Tourism industry.
Having 15+ years experience in corporate travel, servicing well known Travel Management Company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
4013
4013
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Travel Manager
Ethiqual Global Pvt. Ltd.
01.2025 - Current
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Work closely with BD team to meet new clients & share company profile from travel business point of view.
- Handling student group travel arrangements for one of the well known university of Pune (MIT World Peace University)
Assistant Manager - Operations
Yatra for Business
04.2008 - 12.2024
- Handling escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
- Built strong relationships with customers through positive attitude and attentive response.
- I have been actively engaging with the team to conduct regular process reviews, stay updated on products and provide internal tools trainings.
- Additionally, I have been contributing to organizing and leading airline presentations and workshops, both in-house and virtually, to enhance product knowledge and keep the team informed about the latest industry trends.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
Team Leader - Operations (Implant at Persistent)
Yatra for Business
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Handled Domestic & International Air ticket bookings for global travel in shared environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Handled necessary documentation & process of business VISA's.
- Cab booking for India Location.
- Hotel bookings for India as well as USA.
Team Leader - Operations (Implant at Fujitsu)
ATB Yatra
- Coordinated resources effectively to meet SLA and achieve desired results.
- Collected, arranged, and input information into system database by menteting varies reports for the clients.
- Handled Domestic & International Air ticket bookings for India as well as offshore locations.
- Handled travel insurance for Fujitsu associates traveling to abroad on Business Visa & Work Permit.
- Looking after for necessary documentation, travel itinerary & travel insurance for VISA processing.
- Implemented CSAT mechanism to boost morale and increased retention rates within the team.
Sr.Travel Counselor - Operations (Implant at KPIT)
Uniglobe Air Travel Bureau
- Handled all Domestic & International Air ticket bookings for India location as well as UK & Germany.
- Managed complex itineraries involving multiple destinations, accommodation types, and activities for discerning clientele.
- Attained high levels of repeat business by establishing trust and rapport with clients.
- Handled travel insurance for TATA AIG for KPIT associate travelling on Business VISA & Work Permit.
- Handled travel itinerary's issuance & confirmed tickets for VISA process as per country requirement.
Trainee- Front Desk
Air India
05.2007 - 10.2007
- Handled walk-in customers & agents at AI city office.
Assistant Tour Manager
Bhagyashree Travels Pvt. Ltd
05.2006 - 04.2007
- Handled group tours to Jammu And Kashmir.
- Supported Tour Manager with administrative tasks such as booking & allocating accommodations or arranging transportations.
- Implemented safety protocols during tours, minimizing risks and ensuring the well-being of all participants.
Education
Secondary School Certificate
New English School Ramanbag
04.2001 - 03.2003
Higher Secondary School Certificate
Marathwada Mitra Mandal College of Commerce
Vocational Education & Training
Marathwada Mitra Mandal College of Commerce
Skills
- Documentation And Reporting
- Quality Maintenance
- Team Supervision & Management
- Technologic Awareness
- Escalation Management
- Client Service
- Account Management
- Problem-solving
Certification
Completed a qualification grade in Directorate of Vocational Education & Training (Government of Maharashtra) certified vocational course.
Timeline
Travel Manager
Ethiqual Global Pvt. Ltd.
01.2025 - Current
Received an award in Gold category for Excellence in the "Travel - Counsellor" from Uniglobe ATB
08-2013
Received an award in Silver category for Excellence in the "Travel - Counsellor" from Uniglobe ATB
08-2011
Received a certificate for employee of the month from Uniglobe ATB
08-2011
Assistant Manager - Operations
Yatra for Business
04.2008 - 12.2024
Achieved a qualification grade for "Enter the World of Amadeus training course" with Certificate of Distinction.
11-2007
Completed On The Job Training in Air India - City Office, Pune as Trainee - Front desk
10-2007
Trainee- Front Desk
Air India
05.2007 - 10.2007
Assistant Tour Manager
Bhagyashree Travels Pvt. Ltd
05.2006 - 04.2007
Completed a qualification grade in Directorate of Vocational Education & Training (Government of Maharashtra) certified vocational course.
03-2005
Secondary School Certificate
New English School Ramanbag
04.2001 - 03.2003
Team Leader - Operations (Implant at Persistent)
Yatra for Business
Team Leader - Operations (Implant at Fujitsu)
ATB Yatra
Sr.Travel Counselor - Operations (Implant at KPIT)
Uniglobe Air Travel Bureau
Higher Secondary School Certificate
Marathwada Mitra Mandal College of Commerce
Vocational Education & Training
Marathwada Mitra Mandal College of Commerce
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