Vedant Bhagat
Manager - Client Solutions
Pune
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Manager, Client Solutions
Rayden Interactive A Phreesia Partner
Pune
10.2023 - Current
- Led team of 30 professionals in Implementation and Success department, fostering collaborative and high-performing work environment.
- Implemented innovative solutions to streamline workflows, resulting in 10% improvement in operational efficiency.
- Collaborated with cross-functional teams to develop and implement comprehensive project plans, ensuring timely delivery of project milestones.
- Conducted regular performance evaluations and provided constructive feedback to team members, contributing to professional growth and development.
- Successfully managed and resolved escalated issues and conflicts within team, utilizing effective negotiation and active listening skills.
- Oversaw scheduling and assignment delegation, optimizing coverage and service levels to meet organizational demands.
- Developed and implemented strategies to drive upsells, resulting in 40% increase in profits.
- Worked closely with stakeholders to map out project deliverables and ensure alignment with organizational objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Associate Manager - Client Solutions
Rayden Interactive
09.2021 - 10.2023
- Coordinated resources from stakeholders and mapped out project deliverables.
- Mentored and supported 20 Implementation and Success department employees to create strong workplace culture.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service. Spearheaded implementation of data-driven upselling tactics, driving substantial 40% increase in profits by optimizing product bundling and creating tiered pricing options.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted daily team meetings to motivate team members, address concerns and questions, plan improvements and evaluate progress toward goals.
Assistant Manager
Fareportal India Pvt Ltd
Jun2021 - 09.2021
- Planning schedules and delegating assignments to meet coverage and service demands.
- Enforcing policies focused on increasing team productivity and strengthening operational efficiency.
- Planning team-building exercises to increase employee performance and job satisfaction.
Team Leader - Operations
Fareportal India Pvt Ltd
Pune
Apr2018 - May2021
- Responsible for overseeing day-to-day operations of team, distributing workload evenly amongst staff and making sure motivation and performance levels are maintained.
- Creating inspiring team environment with open communication culture, setting clear team goals and Delegating tasks and set deadlines for team.
- Achieving monitoring and coaching targets for week.
- Coaching Travel agents according to observation made while monitoring.
Subject Matter Expert
Fareportal India Pvt Ltd
Apr2016 - Mar2018
- Designed and prepared process reports, studies and related documentation.
- Coaching, feedback and support provided to Travel agents to improve performance.
Customer Service Representative
Fareportal India Pvt Ltd
Mar2015 - Mar2016
- Maintained customer satisfaction with progressive strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Sales Representative
A D Infotech
12.2013 - 02.2015
- Contacted potential customers to capitalize on sales opportunities.
- Selling products and services using solid arguments to prospective customers
Education
Bachelor of Science -
Himalayan University
A 09.2018 - 2020.08
Skills
Employee performance evaluations
Timeline
Manager, Client Solutions
Rayden Interactive A Phreesia Partner
10.2023 - Current
Associate Manager - Client Solutions
Rayden Interactive
09.2021 - 10.2023
Bachelor of Science -
Himalayan University
09.2018 - 2020.08
Sales Representative
A D Infotech
12.2013 - 02.2015
Assistant Manager
Fareportal India Pvt Ltd
Jun2021 - 09.2021
Team Leader - Operations
Fareportal India Pvt Ltd
Apr2018 - May2021
Subject Matter Expert
Fareportal India Pvt Ltd
Apr2016 - Mar2018
Customer Service Representative
Fareportal India Pvt Ltd
Mar2015 - Mar2016
Accomplishments
- Achieved recognition from senior management for contribution setting up SOPs for multiple processes.
- Initiatives taken to add value to the overall process within the LOB.
- Initiated and implemented Error reduction process across LOB resulting 21% drop in errors.
- Collaborated with team of 4 supervisors in the development of Error reduction.
- Supervised team of 55 staff members.
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