Veena Nath Verma
Supply Chain Management – Operations, Order & Logistics
Pune
Summary
Supply Chain professional with 10+ years of experience across FMCG operations, with strong exposure to ERP-enabled order management, logistics execution, and process governance. Proven track record in system-driven optimization, KPI and SLA management, and multi-site process standardization. Experienced in audit compliance, SOP governance, and data-driven performance improvement, with effective cross-functional coordination between business and IT teams.
Overview
10
10
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Executive
Ferrero
03.2023 - 05.2025
- Owned end-to-end DC operations with ERP-driven order execution, inventory accuracy, dispatch planning and KPI reporting
- Acted as business SPOC for system-led process improvements across warehouse & transport
- Coordinated with planning, customer service and IT teams to improve service levels and data accuracy
- Drove cost optimization using data analysis and route/network modeling
Supply Chain Quality, Sustainability & Safety Lead
Ferrero
01.2020 - 02.2023
- Drove process compliance through structured audit systems across SCM, quality, safety, and sustainability operations.
- Led multi-site process standardization across 21 warehouses and 7 manufacturing units.
- Implemented and governed SOPs with defined controls, reviews, and corrective actions.
- Managed data-driven audit scoring, reporting, and CAPA tracking to improve compliance outcomes.
Customer Care & Logistics Executive
Ferrero
05.2017 - 12.2019
- Resolved customer queries with 100% efficiency.
- Improved stock freshness by 10% through proactive coordination.
Senior Executive – Customer Service Operator
Amway
12.2014 - 05.2017
- Delivered customer support with high retention rates.
- Mentored new team members, boosting productivity and service quality
Education
Bachelor of Arts - Political Science
Nowrosjee Wadia College
Pune, Maharashtra 04.2001 - 12.2019
Skills
- Distribution Centre & Operations Management
- Supply Chain & Logistics Optimization
- Inventory Control & Dispatch Coordination
- Process Improvement & Cost Reduction
- Team Leadership & Staff Training
- Quality Assurance & Safety Compliance
Systems, Tools & Process Exposure
- ERP-based Order Processing & Inventory Management (SAP / WMS / TMS – Business User)
- Dispatch Planning, Stock Visibility & Reconciliation
- KPI & SLA Reporting (OTIF, Fill Rate, Forecast Adherence)
- SOP Creation, Process Documentation & Audit Systems
- Advanced Excel (Pivot, Lookups, Dashboards)
Certification
HACCP Certification
Timeline
Senior Executive
Ferrero
03.2023 - 05.2025
Supply Chain Management
08-2021
Health & Safety Policy
02-2020
Supply Chain Quality, Sustainability & Safety Lead
Ferrero
01.2020 - 02.2023
HACCP Certification
05-2019
Customer Care & Logistics Executive
Ferrero
05.2017 - 12.2019
Senior Executive – Customer Service Operator
Amway
12.2014 - 05.2017
Bachelor of Arts - Political Science
Nowrosjee Wadia College
04.2001 - 12.2019