Pranav Prakash
Analyst
Dombivali
Summary
Forward-thinking Technical Analyst bringing 1.5 years of expertise in Technical Support for businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Einstein and ACSR.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
Analyst
Eclerx Services Limited
08.2023 - Current
- Company Overview: Providing technical support for US clients for the brand Comcast
- Providing technical support for US clients for the brand Comcast
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor -
The SIA College of Higher Education
HSC - undefined
Sadhu Vaswoni Junior College
SSC - undefined
Don Bosco School
Dombivli, Navi MumbaiSkills
- MS Excel
- Team collaboration and leadership
- Time management
- System analysis
- Attention to detail
- Problem-solving
- Verbal and written communication
- Microsoft office
- Decision-making
Timeline
Analyst
Eclerx Services Limited
08.2023 - Current
HSC - undefined
Sadhu Vaswoni Junior College
SSC - undefined
Don Bosco School
Bachelor -
The SIA College of Higher Education
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