Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Vidhi Gupta

Vidhi Gupta

Back Office Executive
Pune

Summary

Motivated and detail-oriented professional seeking a full-time role that offers challenging opportunities and leverages strong interpersonal skills, effective time management, and problem-solving abilities. Committed to enhancing professional capabilities in a dynamic organization that values hard work, accountability, and continuous growth.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Executive

EXL
05.2024 - Current
  • Manage Business As Usual (BAU) operations by working on unique IDs across multiple internal applications, ensuring all tasks are completed within defined Service Level Agreements (SLAs).
  • Analyze and process data from various systems, applying process knowledge to update and maintain accurate records in the enterprise database.
  • Extract data using Crystal Reports software and generate customized reports and dashboards to support internal performance tracking and decision-making.
  • Create and maintain Excel documents with advanced functions to support reporting, reconciliation, and audit compliance.
  • Ensure high-quality data integrity and timely task completion while adhering to departmental guidelines.
  • Certified Process Trainer: Responsible for onboarding and training new employees on system usage, BAU procedures, compliance standards, and best practices. Conduct classroom and hands-on sessions, develop training materials, and provide continuous process support to enhance team performance and reduce onboarding time.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.


Education

Master in Computer Applications -

JSPM's JSCOE
Pune
10.2022

Bachelor in Science - Mathematics

Amravati University

Skills

  • Good verbal and written Communication skills

  • Creative problem solving skills

  • Computer proficiency

  • Effective time Management

  • Ability to multitask

  • Adaptability

Grasp new concepts and tools quickly

Disclaimer

I hereby declare that the above information is complete and true to the best of my knowledge and is sufficient for your kind consideration.

Timeline

Executive

EXL
05.2024 - Current

Master in Computer Applications -

JSPM's JSCOE

Bachelor in Science - Mathematics

Amravati University

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Vidhi GuptaBack Office Executive