Vijay Churapatty

Strategic Operations Management

• Oversee daily business operations to drive efficiency, productivity, and alignment with organizational goals
• Develop and implement operational strategies, policies, and procedures that support sustainable growth
• Collaborate with senior leadership to translate strategic objectives into actionable operational plans

Team Leadership & Development

• Lead, mentor, and inspire cross-functional teams to consistently achieve performance and business targets
• Foster a culture of accountability, collaboration, and continuous improvement
• Oversee recruitment, onboarding, training, and career development to build a high-performing workforce

Performance & Process Management

• Monitor operational performance against KPIs to ensure targets are met or exceeded
• Identify process gaps and implement improvements to enhance productivity and reduce costs
• Ensure seamless execution of workflows across departments while maintaining quality standards

Compliance & Risk Management

• Ensure strict adherence to company policies, regulatory requirements, and industry best practices
• Assess risks, implement mitigation strategies, and safeguard business continuity
• Oversee audits, inspections, and quality reviews to ensure compliance and operational integrity

Customer & Stakeholder Management

• Build and maintain strong client relationships while ensuring service delivery meets agreed expectations
• Address escalations effectively and provide timely resolutions
• Collaborate with vendors, suppliers, and partners to streamline operations and strengthen service quality

Financial & Resource Management

• Develop and manage budgets, forecasts, and resource allocation for operational activities
• Monitor expenses, implement cost-control measures, and ensure optimal use of resources
• Leverage technology, manpower, and infrastructure to maximize efficiency and achieve business objectives

Reporting & Continuous Improvement

• Prepare and present operational reports, insights, and recommendations to senior management
• Drive process automation and efficiency initiatives to support business growth
• Lead change management efforts to ensure smooth adoption of new systems, tools, and organizational strategies

Training & Development

• Design, develop, and deliver training programs aimed at enhancing employee knowledge, skills, and overall performance
• Conduct onboarding sessions, refresher courses, and upskilling workshops based on evolving business needs
• Collaborate with department heads to identify training gaps and implement customized learning solutions
• Measure training effectiveness through assessments, feedback analysis, and performance tracking

Quality Assurance & Compliance

• Monitor and evaluate operational processes to ensure alignment with quality standards and compliance requirements
• Conduct audits, quality checks, and root-cause analyses to identify areas for improvement
• Develop and implement corrective action plans to enhance accuracy, consistency, and process compliance
• Ensure all procedures adhere to organizational policies, client expectations, and regulatory standards

Performance Monitoring & Reporting

• Track KPIs, training outcomes, and quality metrics to assess team and process effectiveness
• Prepare comprehensive reports and dashboards for management review
• Provide actionable insights and recommendations to improve productivity and service delivery

Team Management & Support

• Lead, mentor, and support trainers, quality analysts, and team members in achieving departmental objectives
• Conduct regular coaching sessions to encourage professional growth and improve performance
• Promote a culture of continuous learning, accountability, and quality excellence across teams

Process Improvement & Change Management

• Identify opportunities for process optimization through targeted training and quality initiatives
• Support change management by equipping employees to adapt to new tools, systems, and policies
• Partner with cross-functional teams to implement best practices and drive operational excellence

Operations Management

• Oversee day-to-day operations while aligning team efforts with organizational goals and long-term strategies
• Plan, coordinate, and optimize workflows to ensure maximum efficiency and effectiveness

Team Leadership & Development

• Lead, mentor, and motivate supervisors and associates to achieve departmental objectives
• Drive skill development by conducting training sessions, coaching, and succession planning

Performance Monitoring & Reporting

• Track departmental performance against key performance indicators (KPIs), productivity, and quality benchmarks
• Prepare and present comprehensive reports and performance reviews for senior management

Quality Assurance & Process Improvement

• Maintain high service quality by monitoring accuracy, consistency, and process integrity
• Recommend and implement process enhancements to improve efficiency, cost-effectiveness, and customer satisfaction

Escalation & Problem Resolution

• Handle escalated issues and complex operational challenges, ensuring timely and effective resolution
• Collaborate with cross-functional teams to streamline operations and address systemic issues

Resource Planning & Allocation

• Manage workforce planning, resource allocation, and workload distribution to meet business demands
• Optimize utilization of tools, technology, and manpower for smooth operations

Continuous Improvement & Change Management

• Drive initiatives for process transformation, automation, and operational excellence

Team Leadership & Supervision

• Supervise and manage daily operations to ensure efficiency and productivity
• Lead, train, and motivate team members to achieve both individual and departmental objectives

Operational Oversight

• Monitor workflows, identify process gaps, and implement improvements to enhance output
• Allocate resources effectively while ensuring tasks are completed within deadlines

Performance Management

• Track and evaluate team performance against key performance indicators (KPIs)
• Conduct regular reviews, provide constructive feedback, and support professional development

Problem-Solving & Escalations

• Resolve operational challenges and address customer escalations in a timely manner
• Collaborate with cross-functional teams to improve communication and streamline problem resolution

Reporting & Documentation

• Prepare detailed daily, weekly, and monthly reports on performance and operational results
• Maintain accurate documentation for audits, compliance checks, and management reporting

Continuous Improvement

• Recommend and implement process improvements to increase efficiency and effectiveness

• Lead, motivate, and support a team of associates to ensure efficient day-to-day operations
• Monitor and report on key performance indicators (KPIs), accuracy levels, and turnaround times to maintain high standards of performance
• Assign tasks, track progress, and provide guidance and coaching to drive continuous improvement
• Conduct regular performance reviews, share constructive feedback, and ensure team targets are consistently met
• Prepare and present daily, weekly, and monthly reports on team performance and overall operational outcomes
• Clearly communicate process updates, policy changes, and strategic objectives to align the team with organizational goals

• Accurately process, verify, and maintain records, documents, and data within organizational systems
• Ensure strict adherence to standard operating procedures (SOPs) and established compliance guidelines
• Uphold company policies while maintaining data privacy and meeting all regulatory requirements
• Consistently achieve productivity, accuracy, and turnaround time (TAT) targets while supporting overall process efficiency