Vijay Laxmi Srivastava
Mumbai
Summary
Dedicated HR professional with a strong background in employee data management seeking a challenging role to utilize my skills in collecting, organizing & maintaining employee's information to support HR processes & improve overall workforce management.
Overview
12
12
years of professional experience
Work History
Associate in HR Delivery & Operation
Accenture Solution Pvt Ltd
01.2022 - Current
- Process benefits enrollments for all full time employees that include health/ dental/vision insurances, short/long term disability
- Manage and coordinate Open Enrollment (including coordinating with external vendors and benefit brokers
- Preparing bi-weekly employee transaction reports and coordinating with payroll, as needed
- Processing employee benefits change request, terminations, COBRA, including Short-Term/ Long-Term Disability
- Do the enrollment/disenrollment/termination for employee dependant's as per reason guidelines.
- Handling the request on workday along with advanced tools HCM, Salesforce & HR Connect application.
- Effectively working on reports to avoid missing the deadline/SLAs
Trust & Safety Associate
Accenture Solutions Private
07.2018 - 01.2022
- Maintained accurate records of all workplace incidents, allowing for better tracking of trends and improvements over time.
- Identifying, analyzing and verifying client database basis focused policies and client standards.
- Identifying gaps and developing methods for more effective implementation of said processes and policies, optimizing both workflow and accuracy in project-oriented tasks.
- Understanding client data in detail and outlining problems, opportunities & solutions for the business. • Coordinating with the task POC for better delivery of team activities.
- Conducting & participating in team huddles for real time updates. Identifying & suggesting process improvement ideas to improve efficiency and effectiveness of the process.
- Assisting new joiners during their learning curve.
Senior F & B Co-ordinator
Peninsula Grand Hotel
02.2016 - 07.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
Senior Maestro
Pizza Express Restaurant
12.2014 - 02.2016
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Senior Hostess
The Lalit Hotel
05.2014 - 12.2014
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Relayed guest comments or suggestions to manager on duty for further action.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Restaurant Hostess
Holiday Inn Hotel
01.2013 - 05.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
B.Sc Hotel Management & Catering Management
Agra Institute Of Hotel Management Intermediate
U.P. BoardHigh School
U.P. BoardSkills
- Customer Service
- Time Management
- Computer Skills
- Friendly and Helpful
- Customer interaction
- Relationship Building
- Oral communication
- Exceeding Customer Expectations
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
French
Elementary (A2)
Marathi
Beginner (A1)
Hobby
Cooking
I can create my own dishes, tweak well known recipes, blend my favorite cuisines, my creative juices will be in full flow. I can pick my own ingredients and do as I please, I can, mash, blend, boil, roast, dice, slice them, it's all my choice.
Photography
Dedicated to preserving each moments through photography. I love capturing memories through the lens. I always enthusiastic about creating engaging vlogs or reels & cultivating online presence through social media platforms.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Date :
Place : Mumbai Vijay Laxmi Srivastava
Timeline
Associate in HR Delivery & Operation
Accenture Solution Pvt Ltd
01.2022 - Current
Trust & Safety Associate
Accenture Solutions Private
07.2018 - 01.2022
Senior F & B Co-ordinator
Peninsula Grand Hotel
02.2016 - 07.2017
Senior Maestro
Pizza Express Restaurant
12.2014 - 02.2016
Senior Hostess
The Lalit Hotel
05.2014 - 12.2014
Restaurant Hostess
Holiday Inn Hotel
01.2013 - 05.2014
B.Sc Hotel Management & Catering Management
Intermediate
High School
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