Vikas Bhadoriya
Mumbai
Summary
Dynamic Senior Project Manager with a passion for payment, transaction, and data-driven solutions. I excel in customer journey optimization and stakeholder engagement, driving impactful results. My experience includes successful digital adoption and the launch of innovative payment solutions.
Overview
3
3
years of professional experience
Work History
Senior Project Manager
IDFC First Bank
05.2022 - 02.2025
- Develop Repayment Data capture methods & enforcing rigorous verification checks across D2C and Assisted customer journey channels
- Designing BRDs, Validating User Stories/ FSDs, Pre-Production Testing, Post-Production Training and SOP Setup along with Stakeholder Approvals
- Collaborating with 16+ products teams and 10+ Tech teams for prioritization and regular developments in the loan product
- Analysis of MISs, Transaction & API volumes through procured dashboards on regular basis to identify journey impacts and Production Bugs
- Co-ordinating with Process Leads of COO vertical for periodic review of controls
- Management of service providers, Integration of SDKs, and implementation of NPCI guidelines in Journey modules before deadlines
- Prepare and present Project progression and performance deck in fortnightly Meeting with CXO
- Launched Online Payment for Loan Proc Fee collection- 5 Products| Monthly collection of INR 5 crore+ | Nil reconciliation issues
- Single loan Journey for Multiple Asset Invoices in Consumer Durable Product to reduce journey TAT by 40% in case of repeat customers amounting to 11% of total product volume
- Awarded with Milestone award by Business Head
- Introduced UPI Mandate as repayment instrument for Assisted & D2C loan Journeys- 98% Overall success on attempt | Live in 15+ Loan onboarding & EMI collection Journeys
- Build AePS service as an Aadhar- Account Link verification service for Aadhar Based Mandate - Reduced First EMI bounces by 40% in Aadhar Mandate and 4.8% in overall loans
- DigioTech
- - IDFC Integration as repayment vendor - Onboarding within a financial quarter with parallel completion of Third-Party Audits and Legal approvals
- Increased overall Digital Journey Adoption from 87% to 98% and maintained still
- Launched SO/CPA ID creation portal to facilitate SalesOne App ID creation without deviations
Education
Bachelor of Technology - Civil Engineering
IIT Bombay
05-2022
Senior Secondary Certification - Science & Math
CBSE
Oxford Public school05-2017
Skills
- Customer journey optimization
- Digital adoption strategies
- Stakeholder collaboration
- Data analysis
- Digital product development
- Strategic planning
- Jira, Atlassian
- Product roadmaps
- Design thinking
Additional Information
- Completed 2 month long Internship as lead content creator for Ed-Tech startup - TutorMate Tech.,
- Completed 80+ hours of Social service under National Service Scheme, IIT Bombay.,
- Completed Finance Bootcamp on Personal Finance offered by Finance Club, IIT Bombay.,
- Led a team of 5 to build a Tie-Dye cloth product brand in 5 months with an avg making cost of INR 200- Sold over 100 units at price point of INR 500 as part of Entrepreneurship course.
Timeline
Senior Project Manager
IDFC First Bank
05.2022 - 02.2025
Bachelor of Technology - Civil Engineering
IIT Bombay
Senior Secondary Certification - Science & Math
CBSE
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